Absoft Solutions
Website:
absoftindia.com
Job details:
Senior Tally Support Specialist (Non-Programming Role) – Urgently Hiring
Company: Absoft Solutions
Location: Dombivli, Maharashtra
Employment Type: Full-time
Work Mode: On-site (Field Visits Required)
About Absoft Solutions
Founded in 2005 by Arun W. Bhagat, Absoft Solutions is a 5-Star Certified Tally Partner with strong technical expertise across Mumbai, the UAE, and African markets.
We specialize in enterprise accounting and business solutions, offering end-to-end Tally services including licensing, upgrades, TSS renewals, deployments, implementation, AMC, corporate training, data services, and long-term technical support. Our dedicated TDL development team works closely with clients to deliver scalable, business-specific solutions while our support team ensures exceptional customer satisfaction through timely assistance and proactive service.
We are currently urgently hiring an experienced Senior Tally Support Specialist to join our growing team.
Role Overview
This is a full-time, on-site position based in Kalyan-Dombivli.
As a Senior Tally Support Specialist, you will provide advanced technical and functional support for Tally software, helping clients resolve issues, optimize workflows, and maximize the value of their Tally investment.
This role involves regular field visits to client locations for implementation, troubleshooting, training, and support.
Important: This is NOT a Developer role. This is a non-coding, non-programming position focused entirely on Tally implementation, troubleshooting, customer support, and client service.
Key Responsibilities
- Provide advanced technical support for TallyPrime and previous versions of Tally ERP.
- Install, configure, upgrade, and troubleshoot Tally software.
- Handle Tally AMC/ASSC support and client service requests.
- Resolve issues related to Data Splitting, Data Synchronization, Data Migration, Backup & Restore, and Password Recovery.
- Analyze client accounting and business workflows and recommend suitable Tally features and best practices.
- Conduct onsite and remote troubleshooting for software and data-related issues.
- Visit client locations for implementation, support, training, and system health checks.
- Conduct end-user training and assist clients in maximizing software utilization.
- Coordinate with the TDL Development Team for customization requests and enhancement requirements.
- Maintain detailed documentation of support cases, resolutions, and customer interactions.
- Collaborate with the Sales and Implementation teams to ensure seamless customer onboarding and satisfaction.
Required Skills & Qualifications
- Minimum 3 years of hands-on experience in Tally Technical Support is mandatory.
- Strong expertise in TallyPrime and Tally ERP.
- Excellent knowledge of installation, configuration, licensing, upgrades, backups, and troubleshooting.
- Experience handling Tally.Server and enterprise deployments is an added advantage.
- Strong analytical and problem-solving abilities.
- Excellent customer service and communication skills.
- Ability to explain technical concepts clearly to end users.
- Ability to manage multiple client engagements and prioritize effectively.
- Degree or diploma in Commerce, Accounting, Information Technology, or a related field is preferred.
Mandatory Requirements
Please read carefully before applying
- Experience in Tally Technical Support is mandatory.
- Candidates without prior Tally Support experience will NOT be considered or shortlisted.
- This is a non-coding, non-programming role. Candidates looking for Development or Software Development positions should not apply.
- This role requires regular field visits to client locations. Applicants must be comfortable traveling for customer support and implementation activities.
Why Join Absoft Solutions?
- Competitive salary with performance-based incentives.
- Opportunity to work with one of India's leading 5-Star Certified Tally Partners.
- Exposure to enterprise Tally implementations and large-scale business solutions.
- Work alongside an experienced TDL Development and AI Solutions team.
- Professional growth and continuous learning opportunities.
- Supportive, collaborative, and technology-driven work environment.
Preferred Candidates
Candidates residing in Kalyan, Dombivli, Thane, Navi Mumbai, or nearby locations will be preferred for ease of commuting.
Job Details
- Employment Type: Full-time
- Work Mode: On-site
- Location: Dombivli, Maharashtra
- Field Visits: Required
How to Apply
Urgently Hiring – Immediate Joiners Preferred
Interested candidates can send their resume to:
Email: hr@absoftindia.com
Phone: +91 9820664804 / +91 9090363619
Website: https://absoftindia.com/
LinkedIn: https://www.linkedin.com/company/absoft-solutions/
Important Note
- Only candidates with relevant Tally Technical Support experience will be shortlisted. Applications from candidates without Tally support experience will not be considered.
Click on Apply to know more.
