QX Global Group
Website:
qxglobalgroup.com
Job details:
Shift Time – 12:30 PM IST to 10:00 PM IST/1:30 PM IST to 11:00 PM IST
Position Overview
We are looking for Senior Executive - credit control professional responsible for end-to-end collections, customer account management, and cash application activities. Drive timely debt recovery through proactive follow-ups via calls and emails while maintaining strong client relationships. Manage invoicing, credit notes, account reconciliations, remittance tracking, and month-end reporting activities. Work closely with clients and internal stakeholders to resolve queries, improve DSO, and achieve collection targets. Ensure compliance with internal and external reporting requirements while independently managing the process and client interactions.
Essential Duties and Responsibilities
- Follow up on outstanding payments through calls and emails to ensure timely collections.
- Resolve customer queries effectively and within agreed timelines.
- Build and maintain strong relationships with clients and internal stakeholders.
- Prepare and update Aging Reports with collection status and comments.
- Perform cash allocation and application activities accurately.
- Raise invoices and credit notes as required.
- Reconcile customer accounts and investigate discrepancies.
- Track and obtain customer remittances for payment identification.
- Prepare month-end reports and collection performance reports.
- Share weekly collection updates and participate in client review calls.
- Monitor and improve DSO (Days Sales Outstanding).
- Develop collection strategies to achieve team and organizational targets.
- Communicate independently with clients regarding payment issues and account status.
- Ensure adherence to internal controls, compliance, and reporting requirements.
- Manage the collections process and client relationships independently.
Skills & Experience
- Bachelor's in commerce or related field from a recognized institution.
- 3+ years of hands-on experience Accounts Receivable (AR) and Collections Management, Cash Application / Cash Allocation, Customer Account Reconciliation, Aging Analysis and Reporting, Invoice and Credit Note Processing, DSO Management, Month-End Reporting
- Microsoft Excel and Reporting Tools
- Excellent analytical, written, and verbal communication—able to translate numbers into insights.
- High attention to detail, ownership, and deadline discipline.
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