NoBrokerHood
Website:
nobrokerhood.com
Job details:
Company Description NoBrokerHood is a technologically advanced visitor, community, and finance & asset management platform designed to make life more secure and convenient for gated societies across India. Launched in 2018 as a subsidiary of NoBroker—India’s first prop-tech unicorn—it has rapidly grown to manage over 25,000 societies and safeguard the lives of millions of families nationwide, with around 50% market share. The platform serves all key stakeholders in a housing community, including administrators, management committee members, security personnel, and residents, through dedicated interfaces. In addition to core community management, NoBrokerHood offers services such as home maintenance, renting, and selling property, while enabling societies and businesses to generate revenue through monetisation and marketplace features. Backed by strong data security credentials including Level 1 PCI-DSS, GDPR, PDPB 2019, and ISO 27001 certifications, and supported by recent funding from Google, NoBrokerHood is positioned for continued innovation and growth.
Role Description The Senior Central Account Manager – Control Tower is a full-time, on-site role based in the Greater Bengaluru Area. This role oversees key accounts across multiple societies, ensuring smooth operations, consistent service delivery, and high resident satisfaction through centralized monitoring and coordination. Responsibilities include tracking performance metrics, identifying issues and risks, and working closely with on-ground teams to resolve operational challenges in real time. The Senior Central Account Manager collaborates with internal product, operations, and customer support teams to streamline processes, optimize workflows, and implement best practices across the portfolio. The role also involves building strong relationships with society management committees, understanding their needs, driving adoption of NoBrokerHood features, and identifying opportunities for growth, monetisation, and improved engagement.
Qualifications
- Strong account management and client relationship skills, with experience handling key or enterprise accounts, preferably in SaaS, prop-tech, or community management domains.
- Operational excellence and coordination capabilities, including experience with control tower or centralized monitoring functions, issue resolution, and cross-functional collaboration.
- Analytical and problem-solving skills, with the ability to interpret data, track performance metrics, generate insights, and drive process improvements.
- Excellent communication and stakeholder management skills, including the ability to interact with senior management committees, internal teams, and external partners.
- Proficiency with digital tools and platforms used for customer success, CRM, ticketing, and reporting; comfort working with dashboards and basic data analysis tools.
- Demonstrated leadership qualities, including mentoring team members, managing priorities, and taking ownership of outcomes in a fast-paced environment.
- Bachelor’s degree in business, management, engineering, or a related field; MBA or relevant postgraduate qualification is
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