UNext Learning
Website:
u-next.com
Job details:
Company Description UNext Learning is a higher education technology company focused on making university-level programs affordable and accessible to diverse learners. Through a full-stack tech platform, UNext enables universities and colleges to deliver online courses and degree programs tailored to re-skilling, up-skilling, and workforce development. The organization serves learners seeking to advance their careers by providing flexible, outcome-oriented online education. UNext partners closely with universities to drive measurable results for learners and institutions. Its long-term vision is to become a lifelong learning companion, removing barriers related to cost and location.
Role Description The Customer Success Executive – Client Lifecycle & Retention is a full-time, on-site role based in the Greater Bengaluru Area. This role focuses on managing the end-to-end customer lifecycle, ensuring a smooth onboarding, consistent engagement, and high retention among learners and institutional clients. Day-to-day responsibilities include proactively addressing customer queries, monitoring satisfaction metrics, and coordinating with internal teams to resolve issues and improve the overall learning experience. The role involves building strong relationships with key accounts, identifying opportunities for renewed and expanded engagement, and tracking customer health indicators. The Customer Success Executive will also prepare regular reports, analyze customer feedback, and contribute to process improvements that enhance customer satisfaction and long-term loyalty.
Qualifications
- Candidates should possess strong Customer Satisfaction and Customer Retention skills to manage the full client lifecycle and drive long-term engagement.
- Candidates should possess solid Analytical Skills to interpret customer data, track performance metrics, and identify trends and risks.
- Candidates should possess effective Customer Support capabilities to respond to queries, resolve issues promptly, and maintain a positive customer experience.
- Candidates should possess Account Management skills to nurture relationships with key clients, coordinate renewals, and explore opportunities for growth.
- Relevant qualifications include prior experience in customer success, education technology, or SaaS environments; excellent communication and interpersonal skills; proficiency with CRM or customer success tools; and a bachelor’s degree in business, marketing, communications, or a related field.
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