Mashreq
Website:
mashreq.com
Job details:
Key Result Area
- Act as first Point of Contact (POC) for Assets & Property related issues as well as:
- Log maintenance calls into Oracle I-procurement.
- Assign/Reassign I-procurement requests to designated Units.
- Escalate issues as required.
- Support the Asset and Property Manager in implementation of global asset management and administrative processes across the international property portfolio.
- Support the Asset and Property Manager in implementation and contract management of the Total Facilities Management contracts across the international portfolio.
- Mobilisation supervision and coordination of issues related to TFM operation including KPI reporting and SLA terms
- Provide guidance to the international organisation for process review related to admin helpdesk, asset transfer, asset write off/disposal and site visits
- Verify and prepare cost centers/chargeability for the chargeback of Assets & Facilities services Process invoices and keep a record of expenditure as well as reconciliations.
- Prepare Unit reports.
- Undertake administration activities such as conference room bookings, arrange stationery items and maintain up-to-date office records and files (electronically and hard copy as required).
- Prepare IOM (Inter Office Memo) for Asset disposal /write off
- Liaise and coordinate within and across Units, Departments and other Divisions to ensure work outcomes are achieved and monitor/improve turnaround times to maintain/improve customer service.
- Oversee the administrative compliance requirements for local authorities and departments related to building safety and operation in the UAE portfolio
- Coordinate meetings including arrange meeting requests, coordinate/circulate meeting related documentation, record and circulate minutes of meetings etc.
- Improve and strengthen the service culture to achieve customer satisfaction eg: simplify, standardize and improve office administration processes.
Operating Environment, Framework and Boundaries, Working Relationships
- To provide positive atmosphere in the office for compatibly good flow of information among staff, provide accurate communication to enable each employee to conduct business properly.
- As a resource provider, always keep good relation with customers internal and external.
Problem Solving
- Internal - external customers complain on quality services, turnaround time to ensure solution for the complaints, proactive for problems required urgent attention.
Decision Making Authority & Responsibility
- Adhere to Standard Operation procedure for Admin Help Desk.
Knowledge, Skills and experience
- At least 5 years administration experience, working in Facilities Management administration with a mixed domestic and international building portfolio.
- Practical knowledge of Enterprise Asset Management in a mixed domestic and international building portfolio.
- Excellent command in spoken and written English, and ability to communicate effectively with people at different levels internally and externally.
- Proficient in the use of PC based systems including MS Office, and Intermediate-Advance levels of proficiency in Word, Excel and PowerPoint.
- Proficient in the use of office equipment such as telephone networks, printers, scanners, photocopiers and fax machines.
- Proven problem solving skills.
- Ability to work under limited supervision as well as part of a team.
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