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We're Hiring: Microsoft Teams Specialist (L3 Engineer) | Alstom Transport
Are you passionate about Microsoft Teams, Enterprise Voice, and Unified Communications? Join Alstom Transport and become part of a global collaboration team supporting over 80,000 users worldwide.
📍 Position: Microsoft Teams Specialist (L3 Engineer)
Experience: 6-8 Years
Location: (Bangalore)
Employment Type: Full-Time
🎯 About the Role
Reporting to the IS&T Infrastructure Operations Manager, the Microsoft Teams Specialist will serve as an L3 Subject Matter Expert responsible for the management, optimisation, and support of Microsoft Teams services across Alstom's global environment.
This role will work closely with UCC Architects, Microsoft, and cross-functional IT teams to ensure the stability, performance, and continuous improvement of Teams collaboration and telephony services.
Key Responsibilities
Work with Architect to lead and support Microsoft Teams implementation and enhancement projects
Drive migration initiatives from traditional telephony systems to Microsoft Teams Phone System
Configure and manage Teams Rooms, conference devices, audio/video equipment, and collaboration endpoints
Analyze and troubleshoot call quality issues using Call Quality Dashboard (CQD) and Teams diagnostic tools
Manage Teams Phone System, Dial-in Conferencing, Communications Credits, and licensing optimization
Support and manage global live events and enterprise conferencing solutions
Develop and manage custom Teams applications and integrations
Research, test, and deploy new Microsoft Teams features and capabilities
Generate and maintain Teams usage reports, meeting analytics, call statistics, and license reports
Collaborate with Microsoft, UCC teams, Networking, Security, ServiceNow, and Global Support teams to resolve complex incidents and service requests
Experience evaluating Microsoft roadmap updates and new feature releases
Required Technical Skills
Expert-level Microsoft Teams Administration
Teams Enterprise Voice and Teams Conferencing
Teams Live Events
Teams Phone System Administration
Hands on expertise on Auto Attendants and Call Queues
Teams Direct Routing (Preferred)
Teams Meeting & Voice Policies
Hands on expertise on Teams Call Quality Dashboard (CQD)
Teams Signalling and Troubleshooting
Microsoft Teams Rooms (MTR)
Teams Device Management
Strong knowledge in Graph API & PowerShell Scripting
Understanding of M365 associated application such as Power platform, power bi platform etc.
Roadmap and new features risk assessment and business requirements analysis
Voice & Telephony
- Teams Phone System administration
- PSTN, SBC, SBA, PBX, and Voice Gateway configuration
- Direct Routing experience (preferred)
- IP Telephony management and support
- VoIP protocols including SIP, RTP/RTCP, SRTP, HTTPS, DNS, and DHCP
Devices & Meeting Rooms
- Microsoft Teams Rooms (MTR)
- Poly CCX 400/500/600
- Poly Trio 8800
- Lenovo Smart Hubs
- Yealink devices
Monitoring & Troubleshooting
- Call Quality Dashboard (CQD)
- Teams log analysis and signaling troubleshooting
- Wireshark and Fiddler
- Teams monitoring and reporting tools
- Root cause analysis and service improvement initiatives
Automation & Administration
- PowerShell scripting and administration for Microsoft Teams
- Reporting, monitoring, and operational optimization
Education & Experience
- Bachelor's Degree in Engineering (B.E / B.Tech) or equivalent
- 5-8 years of experience supporting Microsoft Teams and Unified Communications environments
- Experience managing enterprise-scale collaboration platforms
What We're Looking For
✔ Self-driven professional with strong ownership mindset
✔ Exceptional troubleshooting and problem-solving skills
✔ Excellent verbal and written communication skills
✔ Strong customer-service orientation
✔ Ability to collaborate across global teams and stakeholders
✔ Experience driving operational excellence and service improvement initiatives
✔ Comfortable working in a global support environment and rotational shifts
🌍 Why Join Alstom?
At Alstom, you'll contribute to innovative transportation solutions while supporting a modern digital workplace for thousands of users across the globe. Be part of a collaborative, technology-driven environment where your expertise directly impacts business productivity and user experience.
📩 Interested candidates please send and email to UCCOpenings@alstomgroup.com with the following information:
Current CTC
Notice period: served (immediate joiner)
Ready to relocate to Bangalore : Yes/ No?
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