Customer Relationship Specialist
Floym Learning Hub
- Location
- Kochi, Kerala, India
- Job type
- Full-time
Required skills
- CRM
- customer relationship management
- customer service
- interpersonal skills
About the role
Website:
floymlearning.com
Job details:
- Handle customer enquiries through phone calls, WhatsApp, social media, and other communication channels.
- Follow up with leads and convert enquiries into enrollments.
- Understand customer requirements and recommend suitable courses or services.
- Maintain regular communication with existing and prospective customers.
- Provide accurate information about courses, fees, schedules, and services.
- Address customer questions, concerns, and complaints professionally.
- Maintain updated customer and lead records in CRM/Excel.
- Coordinate with the academic, admissions, and marketing teams to ensure smooth customer service.
- Track follow-ups, conversions, and customer interactions.
- Build long-term relationships with students and customers.
- Collect customer feedback and share insights with the management team.
- Achieve assigned monthly follow-up, conversion, and enrollment targets.
Requirements
- Bachelor's degree or equivalent qualification.
- 1–3 years of experience in customer relationship management, sales, counselling, or a similar role.
- Excellent communication and interpersonal skills.
- Strong follow-up and negotiation abilities.
- Good knowledge of MS Office/Google Workspace and CRM tools.
- Ability to handle multiple customers and tasks efficiently.
- Target-oriented, confident, and self-motivated.
- Experience in the education, healthcare, or training industry will be an advantage.
Click on Apply to know more.
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