Ourshopee.com
Website:
ourshopee.com
Job details:
🚀 We're Hiring | Seller Support Manager | Marketplace Operations
📍 Location: Gurgaon (On-site)
💼 Experience: 5–8 Years (Gulf experience preferred)
🕒 Employment Type: Full-time
Join OurShopee and help build a best-in-class Seller Support function.
We're looking for an experienced Seller Support Manager who will own the complete seller lifecycle—from onboarding and activation to operational support, performance management, and seller growth.
If you have hands-on experience working with e-commerce marketplaces and enjoy collaborating across teams to improve seller experience, we'd love to hear from you.
Key Responsibilities
- Manage end-to-end seller onboarding, activation, and go-live.
- Support sellers with account setup, documentation, catalog creation, product listings, pricing, inventory management, and marketplace compliance.
- Resolve seller queries related to orders, fulfilment, logistics, returns, cancellations, payments, settlements, and seller portal operations.
- Monitor seller performance using KPIs such as cancellation rate, late shipment rate, return rate, customer complaints, and response time.
- Partner with Commercial, Category, Logistics, Finance, Technology, and Customer Support teams to resolve operational issues.
- Build scalable seller support processes, SOPs, training content, and knowledge documentation.
- Analyze seller trends, identify improvement opportunities, and drive seller retention and marketplace growth.
Preferred Experience
✔ 5–8 years of experience in Seller Success, Marketplace Operations, Seller Support, E-commerce Operations, Vendor Management, Key Account Management, or Marketplace Account Management.
✔ Experience working with marketplaces such as Amazon, Noon, Carrefour, Flipkart, Myntra, Meesho, JioMart, Tata CLiQ, Ajio, or similar platforms.
✔ Strong understanding of:
- Marketplace Operations
- Product Listings & Catalog Management
- Order Management
- Inventory Management
- Fulfilment & Logistics
- Returns & Refunds
- Payment Reconciliation & Settlements
- Seller Performance Management
- Marketplace Compliance
✔ Excellent communication, stakeholder management, analytical, and problem-solving skills.
✔ Prior experience leading teams or building operational processes will be an added advantage.
Why Join OurShopee?
- Build and scale a critical business function.
- High ownership with cross-functional collaboration.
- Opportunity to make a direct impact on seller success and marketplace growth.
- Fast-paced, entrepreneurial work environment with strong learning opportunities.
📩 Interested candidates can apply through LinkedIn or share their resume at - shivangi.tanwar@ourshopee.com
Click on Apply to know more.
