Comviva
Website:
comviva.com
Job details:
Role: Carrier Operations & Commercial Manager
Work Location: Gurgaon | Bangalore | Pune | Mumbai
Experience: 7-12 years
Role Overview
To serve as the commercial and carrier operations owner for the Comviva’s global messaging
accounts, ensuring:
- Cost-efficient and high-quality message delivery
- Vendor ecosystem optimization
- Accurate routing governance
- Billing accuracy and margin protection
- Contractual compliance across countries and channels
This role acts as the commercial control tower for the key accounts, managing supplier relationships, pricing negotiations, routing economics, and financial reconciliation end-to-end. The objective is to protect and expand gross margins while ensuring operational excellence for a mission-critical global enterprise client.
Key Responsibilities
Strategic Supplier & Carrier Management:
• Own vendor relationships specifically supporting Customer traffic.
• Maintain diversified routing options per country to ensure: Redundancy Cost efficiency SLA
stability Negotiate: Dedicated rate cards Volume-based discounts Long-term commercial
holds Currency protections Conduct periodic supplier performance reviews aligned to
Account SLAs.
Commercial Ownership & Margin Protection:
• Own gross margin performance for traffic.
• Maintain accurate vendor rate versioning and effective-date tracking.
• Ensure alignment between Vendor cost Client pricing Routing assignments
• Identify and mitigate: Margin erosion due to vendor cost increases Country-specific pricing
risks
• Contract misalignment: Support leadership in strategic pricing discussions and RFP
responses.
Routing Governance (Commercial Oversight):
• Define routing approach per country balancing: Cost Delivery rate Latency Spam filtering
risks Oversee LCR/N-Best strategies in coordination with engineering/NOC.
• Ensure all routing changes are documented with effective dates in internal system.
• Minimize disruption risk to live traffic.
Billing & Reconciliation Control:
• Customer traffic volumes-Effective vendor rates Currency terms Identify discrepancies and
lead dispute resolution.
• Ensure zero overpayment exposure.
• Client Billing Validation Validate billing reports before release.
• Ensure billing accuracy against: Contract pricing Country rules Channel-specific rates Support
Finance during month-end and quarterly reviews.
SLA & Quality Assurance Track and manage:
• SMS delivery rate DLR accuracy Latency Complaint rates Spam filtering incidents Run test
campaigns when needed.
• Proactively mitigate quality risks before they impact Clients. Risk & Compliance
Management
• Monitor and mitigate fraud risks: SMS pumping Artificial traffic inflation Grey routes
Regulatory violations
Reporting & Documentation:
• Ensure compliance with country-specific A2P rules. Maintain audit-ready documentation for
enterprise governance.
• Executive Reporting & Strategic Support Provide structured monthly updates on: Gross
margin performance Cost trends
• Vendor dependency exposure SLA adherence Support senior leadership in: Commercial
negotiations Renewal discussions Expansion opportunities Contribute to account growth
strategy while protecting profitability.
Required Skills & Experience
Qualifications
• Bachelor’s degree in engineering (Telecom / IT / Computer Science) or equivalent.
• MBA or business exposure is a plus.
• Experience in CPaaS operations, Wholesale voice/SMS carrier management, enterprise
messaging environments.
Domain & Technical
• 9+ years of experience in CPaaS operations Wholesale voice/SMS carrier management,
enterprise messaging environments.
• Experience in managing partnerships & alliances along with the carrier operations.
• Direct experience handling large global enterprise accounts.
• Working knowledge of telecom networks, APIs, cloud deployments, and enterprise IT
integration models.
• Familiarity with Network APIs / NaaS concepts is highly desirable.
• Proven experience handling enterprise presales cycles, from discovery to deal support.
Critical Competencies
• Commercial Acumen: Understands margin dynamics per country and per message.
• Negotiation Capability: Confident handling global carriers and aggregators.
• Financial Discipline: Strong reconciliation and billing governance mindset.
• Enterprise Sensitivity: Understands SLA pressure and executive-level accountability.
• Data Fluency: Comfortable working with large datasets and structured ledger systems.
• Key KPIs: Gross margin stability or improvement, Cost per message reduction over time, Zero
billing discrepancies to client
• Vendor invoice: variance below defined threshold SLA adherence above agreed benchmark
• Fraud loss prevention: Reduction in dependency on single supplier per country
Why This Role Is Critical:
This is a strategic, multi-country, SLA-sensitive enterprise account. This role ensures:
- Delivery reliability
- Commercial defensibility
- Cost competitiveness
- Audit-grade financial control
- Sustainable margin expansion
It directly impacts: Account retention Renewal leverage Enterprise credibility Long-term CPaaS
growth strategy.
About Comviva
Comviva empowers organizations to drive transformative growth with measurable business impact.
Our AI-driven digital solutions and intelligent platforms enable our customers to unlock new revenue opportunities, enhance customer experiences, and simplify operational complexities to achieve exponential success.
From maximizing customer lifetime value to enabling large-scale digital transformation, Comviva is
trusted by 200+ global communication service providers and enterprises to solve complex challenges and prepare for the future. With our solutions deployed across 100+ countries, Comviva has brought the benefits of digital innovation and mobility to billions worldwide. As a Tech Mahindra Company and a member of the Mahindra Group, Comviva is committed to driving growth, efficiency, and transformation for tomorrow. Backed by a strong R&D foundation, 70+ patents, and recognition from Gartner, Forrester, IDC, and Juniper Research, we are trusted for our innovation, technology excellence, and the impact we create for our customers, communities, and the industry.
Why Join Us
At Comviva, you get the best of both worlds — the agility and innovation of a startup, powered by
the scale and stability of a global enterprise. We foster a people-first, inclusive, and empowering
culture where ideas thrive, and individuals grow. Join us to create meaningful impact, collaborate
with high-performing teams, and advance your career with one of the world's most trusted brands
— the Mahindra Group.
Click on Apply to know more.
