Forsys
Website:
forsysinc.com
Job details:
About the job
Job Title: Salesforce Technical Architect (Revenue Management / ARM Specialist)
Experience: 9–12 Years
Employment Type: Permanent | Full-Time
Shift & Hours: Regular Shift
Role Overview
We are seeking an experienced Salesforce Technical Architect with 9 to 12 years of progressive enterprise experience, specializing in Salesforce Revenue Cloud / Agentforce Revenue Management (ARM). In this role, you will define overarching technical architectures and provide thought leadership to unlock maximum business value for our clients. You will bridge complex business processes with end-to-end technical solutions—spanning CPQ, Revenue Cloud/ARM, Billing, and ERP integrations—while building trusted relationships with senior client stakeholders.
Key Responsibilities:
- Architecture & Solution Design: Lead end-to-end Salesforce system and solution architecture (functional and technical). Design scalable revenue architecture solutions using Salesforce ARM / Revenue Cloud, ensuring alignment with enterprise roadmaps and domain blueprints.
- ARM & Revenue Lifecycle Leadership: Own technical delivery for Quote-to-Cash (Q2C) processes, including product catalog design, complex pricing models (subscription, usage-based, volume-based), order orchestration, automated billing, and revenue recognition.
- Stakeholder & Client Engagement: Engage senior client leadership in business-outcome-oriented conversations. Articulate platform value propositions, conduct gap analyses, and apply Design Thinking (Customer Journey Mapping and Service Blueprints).
- Technical Ownership & Documentation: Own implementation tasks across full lifecycle delivery—from requirements scoping to deployment. Create detailed technical documentation (High-Level Design/HLD, Low-Level Design/LLD) and dynamic architectural diagrams.
- Integrations & Data Strategy: Formulate master data management (MDM), data migration, and enterprise application integration strategies (connecting Salesforce ARM with ERPs, middleware/iPaaS, and upstream/downstream systems).
- Hands-on Technical Guidance: Guide development teams in platform customization and technical execution, including AMPScript, SSJS, SQL, Data Extensions, advanced triggers, automations, and complex business logic.
- Team Leadership & Delivery: Lead delivery teams, manage resource requirements, establish delivery plans, perform effort estimations, and mentor technical team members in a problem-solving environment.
Qualifications & Requirements:
- Experience: 9–12 years of progressive experience in Salesforce delivery management, technical architecture, business analysis, and full lifecycle enterprise CRM implementations.
- ARM / Revenue Cloud Expertise: Proven expertise in Salesforce ARM (Agentforce Revenue Management / Revenue Cloud), Salesforce CPQ, and Billing engines. Deep understanding of advanced revenue management workflows, contract lifecycle management, and asset state management.
- Certifications: Salesforce Certified System / Application Architect, Salesforce Certified Technical Architect (CTA), or Salesforce CPQ / Revenue Cloud / CloudSense certifications highly preferred.
- Core Competencies:
- Exceptional written, verbal, and presentation skills with an ability to present to executive audiences.
- Strong problem-solving, analytical, and conflict-management skills.
- Demonstrated track record of building, managing, and sustaining team-oriented environments.
- Professional demeanor with a strong client-first mentality and desire to innovate in a fast-paced ecosystem.
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