Website:
Job details:
Sales & Social Media Coordinator
Company Description
Cakeloo is a fast-growing online bakery brand based in Patna, Bihar, dedicated to delivering premium-quality cakes and desserts for every celebration. We are committed to providing an exceptional customer experience—from placing an order to timely delivery. At Cakeloo, we value creativity, reliability, attention to detail, and customer-first service. Our team works in a collaborative environment where new ideas are encouraged to improve operations and enhance customer satisfaction.
Role Description
This is a full-time, on-site role based in Patna, Bihar, for a Customer Support & Order Management Executive.
The selected candidate will be responsible for managing customer inquiries via phone, WhatsApp, Instagram, Facebook, and email while ensuring a smooth order experience from confirmation to delivery.
Key Responsibilities
• Respond to customer inquiries through calls, WhatsApp, Instagram, Facebook, and email.
• Guide customers in selecting cakes and desserts based on their requirements.
• Process customer orders accurately and verify order details.
• Coordinate with the bakery production and delivery teams to ensure timely fulfilment.
• Track order status and proactively update customers regarding delays or modifications.
• Handle customer complaints professionally and resolve issues promptly.
• Maintain accurate customer and order records.
• Assist in managing order queues and ensuring smooth daily operations.
• Assist in social media handling and other customer engagement initiatives as required and Manage the daily publishing of cake posts, stories, and other content across social media platforms.
• Coordinate with the marketing team by sharing customer feedback and common customer queries.
• Suggest ideas to improve customer experience and operational efficiency.
Qualifications
• Freshers are welcome to apply.
• Bachelor's degree in any discipline (preferred but not mandatory).
• Excellent communication skills in English and Hindi.
• Strong customer service and interpersonal skills.
• Basic computer proficiency (MS Office, Google Sheets, Email).
• Ability to manage multiple customer conversations simultaneously.
• Strong organizational and documentation skills.
• Good analytical and problem-solving abilities.
• High attention to detail and accuracy in order processing.
• Knowledge of Instagram, Facebook, and WhatsApp Business.
• Experience with CRM or order management software is an advantage but not required.
• Previous experience in customer support, retail, hospitality, food service, or e-commerce will be an added advantage.
Preferred Skills
• Customer Support
• Order Management
• Order Processing
• Communication Skills
• Problem Solving
• Time Management
• Documentation
• Multitasking
• Social Media Handling
• Microsoft Excel & Google Sheets
• Team Coordination
• Attention to Detail
Why Join Cakeloo?
• Work with one of Patna's growing online bakery brands.
• Friendly, supportive, and collaborative work environment.
• Learn customer support, operations, order management, and social media handling.
• Gain exposure to e-commerce and food delivery operations.
• Performance-based growth opportunities.
- • Comprehensive training provided for freshers.
Click on Apply to know more.