Mentor Match
Website:
mentormatch.com
Job details:
Role Overview:
We are looking for an Operations Executive to manage the mentor-matching process and ensure smooth coordination between mentors, internal teams, and students.
Key Responsibilities:
- Coordinate with the sales, student success, and mentor teams for mentor matching.
- Understand student requirements and match them with the right mentor based on availability, expertise, and preferences.
- Coordinate with mentors to confirm their availability and ensure timely assignment.
- Maintain and update mentor and student matching data accurately.
- Track mentor availability, assignments, and pending matches.
- Ensure all matching-related data is updated on time in the required sheets/CRM.
- Follow up with relevant teams to resolve delays or mismatches.
- Prepare regular reports and share updates on mentor matching performance.
- Ensure the overall mentor-matching process is smooth, timely, and organized.
Key Skills:
- Strong coordination and communication skills
- Good data management and attention to detail
- Comfortable working with Excel/Google Sheets/CRM
- Ability to manage multiple tasks and follow-ups
- Problem-solving and ownership mindset
- Good organizational skills
Key Performance Indicators (KPIs):
- Timely mentor matching
- Accuracy of mentor/student data
- Mentor availability and assignment rate
- Pending match resolution
- Timely completion of operational reports
Click on Apply to know more.
