ROKADAA.COM | EMPOWERING SMALL BUSINESS WITH CREDIT
Website:
rokadaa.com
Job details:
Company Description ROKADAA.COM is a sales-focused organization that empowers sales professionals through advanced technology and strong brand partnerships. The company provides tools, platforms, and support designed to help teams sell more effectively and efficiently. By combining data-driven insights with proven sales methodologies, ROKADAA.COM creates an environment where professionals can grow their careers and achieve measurable results. Team members benefit from continuous learning, performance-oriented culture, and opportunities to contribute to innovative sales strategies in the financial services sector.
Role Description The Sales Manager – Credit Card Call Center Sales is a full-time, on-site role based in Indore. This role is responsible for leading and supervising a team of call center sales representatives focused on selling credit card products, including setting daily targets, monitoring performance, and providing coaching and feedback. The Sales Manager will oversee call workflows, ensure adherence to scripts and compliance requirements, and drive high-quality customer interactions that result in successful conversions. Daily activities include analyzing sales reports, implementing sales campaigns, coordinating with operations and marketing teams, and addressing escalations to support a smooth customer experience. The role also involves training new team members, maintaining a positive and ethical sales culture, and contributing to continuous improvement in processes and results.
Qualifications
- Demonstrated experience in call center or inside sales management, preferably in credit card or financial product sales.
- Strong skills in team leadership, performance management, coaching, and motivation of sales representatives.
- Proficiency in sales planning, target setting, pipeline management, and data-driven decision-making.
- Excellent communication and negotiation skills, with the ability to handle objections and escalations professionally.
- Understanding of credit card products, basic banking concepts, and regulatory or compliance considerations in financial services.
- Comfort with CRM systems, call center software, and basic reporting tools for tracking sales metrics and productivity.
- Ability to work on-site in Indore, manage shifting priorities, and maintain composure in a fast-paced environment.
- Bachelor’s degree in business, finance, marketing, or a related field is preferred; equivalent practical experience will be considered.
- Prior experience training teams, creating sales scripts, and contributing to process improvements is an advantage.
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