Website:
wiontrip.com
Job details:
About the Role
Wiontrip & Holidays LLP is looking for a confident, well-spoken, target-oriented and customer-focused Sales Executive to join our team.
The ideal candidate should have excellent communication and sales skills, along with practical knowledge of airline ticketing, airline portals, B2B travel portals, holiday packages and hotel bookings.
The candidate will be responsible for converting inquiries into confirmed bookings, developing customer relationships, generating business and achieving sales targets.
Key Responsibilities
Handle customer and travel-agent inquiries through calls, WhatsApp, email and other communication channels.
Communicate confidently with customers and understand their travel requirements.
Generate leads and convert inquiries into confirmed bookings.
Promote and sell domestic & international flight tickets, holiday packages, hotels, transfers and other travel services.
Prepare customized travel quotations and itineraries according to customer requirements and budget.
Search and compare airfares and provide competitive pricing.
Handle airline/B2B portals for fare search, booking and ticket issuance.
Handle ticket cancellation, refund, reissue, date change, rescheduling and other modifications.
Explain airline fare rules, baggage allowance, cancellation charges and other booking conditions to customers.
Follow up regularly with leads and prospective customers.
Essential Skills & Requirements
Communication Skills
Excellent verbal and written communication skills are mandatory.
Confident in speaking with customers and travel agents.
Professional telephone and WhatsApp communication.
Good English and Hindi communication.
Ability to understand customer requirements and communicate solutions clearly.
Strong listening and interpersonal skills.
Sales Skills
Strong convincing and negotiation ability.
Lead generation and conversion skills.
Good follow-up discipline.
Ability to identify customer needs and recommend suitable products.
Ability to achieve sales targets.
Upselling and cross-selling skills.
Customer relationship management.
Positive, energetic and confident personality
Travel & Ticketing Knowledge
Candidate should have practical knowledge of:
Domestic & International Air Ticketing
Airline portals
B2B travel portals
GDS / reservation systems
PNR creation and ticket issuance
Fare rules and fare conditions
Reissue / Revalidation
Click on Apply to know more.