The Trost
Website:
thetrost.com
Job details:
Company Description At The Trost, nature and science come together to deliver high-quality hemp-based wellness solutions focused on purity, efficacy, and sustainability. Rooted in Indian agriculture and supported by Swiss precision, the brand offers products such as CBD oils, hemp nutrition (including protein, hearts, and oil), and botanically infused hemp rollens for a balanced lifestyle.
We are looking for a Sales & Customer Success Executive who can combine strong customer handling with a sharp sales mindset.
The role will involve managing customer conversations across multiple channels, understanding customer requirements, guiding them through the purchase journey, resolving queries, and actively converting inbound leads into sales.
The ideal candidate should be comfortable working with LimeChat and other customer support/CRM tools, have excellent communication skills, and be highly target-oriented.
This is a revenue-focused role with a monthly revenue target of ₹15–20 lakhs, along with additional performance-based incentives on sales.
Key Responsibilities
Sales & Revenue
- Own and achieve monthly revenue targets of ₹15–20 lakhs.
- Convert inbound customer enquiries and leads into successful sales.
- Identify sales opportunities within customer conversations and follow up proactively.
- Understand customer needs and recommend suitable products.
- Drive repeat purchases, cross-sells and upsells.
- Maintain a strong focus on conversion rate, average order value and revenue generation.
- Track daily and monthly sales performance against targets.
- Work towards achieving incentive-linked sales milestones.
Customer Service & Success
- Manage customer conversations across LimeChat, Extol, WhatsApp, website chat, calls, email and other relevant channels.
- Respond to customer queries promptly and professionally.
- Guide customers through product selection, ordering and post-purchase queries.
- Handle complaints, concerns, returns, exchanges and order-related issues.
- Coordinate with Operations, Dispatch and other internal teams to resolve customer issues.
- Ensure every customer interaction reflects a premium customer experience.
- Maintain accurate records of customer conversations, leads and follow-ups.
Compensation & Incentives- Competitive fixed monthly salary.
- Additional sales incentives over and above the fixed salary.
- Incentives linked to individual sales performance and revenue achievement.
- Opportunity for higher earnings through consistent target achievement.
Click on Apply to know more.
