IAssess Consultants LLP
Website:
iassess.in
Job details:
Job Summary
We are looking for a proactive and detail-oriented
Sales Support Executive to provide operational and administrative support to the sales team. The ideal candidate will coordinate with internal departments, manage customer interactions, process sales documentation, and ensure smooth order execution. This role requires excellent organizational skills, customer service orientation, and the ability to manage multiple tasks in a fast-paced environment.
Key Responsibilities Sales Support
- Prepare and process sales quotations, orders, contracts, and related documentation.
- Coordinate with the logistics and operations teams to ensure timely delivery and installation of equipment.
- Maintain accurate sales records, customer information, and order status in the CRM system.
- Support the sales team with administrative and operational activities.
Customer Relationship Management
- Act as the primary point of contact for customer inquiries via phone and email.
- Provide timely and accurate information regarding products, orders, and deliveries.
- Follow up with customers to ensure satisfaction and resolve issues promptly.
- Coordinate equipment returns, replacements, or exchanges when required.
Administrative Support
- Prepare sales reports, presentations, proposals, and other business documents.
- Schedule and coordinate sales meetings, product demonstrations, and customer visits.
- Manage incoming and outgoing correspondence, including emails and phone calls.
- Maintain organized documentation and sales records.
Sales Data & Reporting
- Track sales performance metrics and generate regular reports.
- Assist in analyzing sales data to identify trends, business opportunities, and areas for improvement.
- Ensure data accuracy within CRM and reporting systems.
Cross-Functional Collaboration
- Coordinate with Marketing, Finance, Operations, and Logistics teams to support sales activities.
- Share customer feedback, market insights, and competitor information with the sales team.
- Support process improvements to enhance customer experience and sales efficiency.
Required Skills
- Strong knowledge of sales coordination and order processing.
- Experience with CRM software (Salesforce, Zoho, SAP, or similar).
- Excellent proficiency in Microsoft Office Suite, especially Excel, Word, and PowerPoint.
- Strong communication, coordination, and customer service skills.
- Excellent organizational and multitasking abilities.
- High attention to detail and problem-solving skills.
- Ability to work independently as well as collaboratively within a team.
Skills: crm,sales administration,elevator,mis reporting,sales operations,customer service,sales support,sales reporting,construction,sales coordination,ms excel
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