Website:
unloq.com
Job details:
About the Role
We are looking for a proactive and technically capable Revenue Systems Administrator to join our growing Revenue Systems team.
This is a hands-on role focused on Salesforce and Account Engagement (Pardot), with responsibility for supporting the wider revenue technology stack. You will work closely with Sales, Marketing, Operations, Product and Technology to improve systems, automate processes, maintain data quality and ensure our teams have the tools they need to operate effectively.
You will be responsible for taking business requirements, translating them into scalable system solutions, implementing and testing changes, troubleshooting issues and supporting users across the business.
Key Responsibilities
Salesforce
- Administer and configure Salesforce Sales Cloud and Service Cloud.
- Build and maintain Flows, validation rules, automations, custom fields, objects, page layouts and record types.
- Manage users, permissions, roles and access in line with our security model.
- Maintain data quality, governance and system integrity.
- Build reports and dashboards for Sales, Marketing, Operations and leadership.
- Troubleshoot issues, identify root causes and implement sustainable solutions.
- Support releases, testing and deployment of new functionality.
Account Engagement (Pardot)
- Manage and develop Account Engagement (Pardot) across marketing and sales processes.
- Build automation rules, Engagement Studio programmes, segmentation lists and scoring models.
- Create and maintain forms, landing pages and email templates.
- Manage lead lifecycle processes and Salesforce synchronisation.
- Ensure accurate campaign tracking, attribution and reporting.
- Support Marketing with campaign execution and best practice.
Revenue Technology & Automation
- Support the wider revenue technology stack, including tools such as Slack, Zapier, Lusha and other sales and marketing platforms.
- Support integrations between Salesforce and external systems, including troubleshooting API and data synchronisation issues.
- Identify opportunities to automate manual processes and improve system efficiency.
- Support the implementation and ongoing management of new revenue technology.
- Work with developers and technical teams on integrations and system improvements.
Stakeholder Support & Process Improvement
- Provide day-to-day support and training to Salesforce and revenue systems users.
- Create clear documentation, processes and training materials.
- Identify inefficient or manual processes and recommend improvements.
- Participate in sprint planning, testing and release activities.
- Take ownership of issues from initial investigation through to resolution.
What We're Looking For
- 4+ years of hands-on Salesforce administration experience.
- Strong Salesforce Sales Cloud experience; Service Cloud experience is desirable.
- Practical experience with Account Engagement (Pardot), including automation, segmentation, Engagement Studio and campaign execution.
- Strong understanding of Salesforce data structures, automation, security and best practice.
- Experience building Salesforce Flows and automations.
- Experience managing Salesforce users, permissions and access.
- Strong understanding of CRM data quality and governance.
- Experience troubleshooting integrations and system issues.
- Strong analytical, problem-solving and stakeholder management skills.
- Ability to work independently, manage competing priorities and take ownership.
- Comfortable working in a fast-paced environment where priorities can change.
Desirable
- Salesforce Administrator Certification.
- Account Engagement Specialist certification.
- Experience with APIs, webhooks or integration platforms such as Zapier.
- HTML/CSS experience for Pardot emails and landing pages.
- Experience with Salesforce deployment and release processes.
- Experience with Agile/Scrum methodologies.
- Experience with marketing attribution and revenue analytics.
- Experience with data enrichment and sales technology platforms.
About You
You are curious, organised and technically minded. You enjoy understanding how systems work, solving problems and finding ways to make processes more efficient. You can communicate effectively with both technical and non-technical stakeholders and are comfortable challenging requirements where there is a better or more scalable solution.
Most importantly, you take ownership. You don't just fix the immediate problem; you look at why it happened and how we can prevent it happening again.
Click on Apply to know more.
