Hello December
Website:
lovehellodecember.com
Job details:
Role: Retail Operations Manager / Executive
Location: Mumbai
Brand: Hello December
NOTE: Looking for an immediate joiner
Hello December is a design-led home and lifestyle brand building a new-age Indian retail experience across our own website, marketplaces, quick commerce, and offline retail partners.
We are looking for a highly organised, execution-focused Retail Operations person who can ensure that every product is listed, stocked, dispatched, replenished, and represented correctly across all our retail channels.
Key Responsibilities
* Own day-to-day operations across offline retail stores, marketplaces, quick commerce and the Hello December website.
* Coordinate onboarding and listings across platforms including product information, pricing, imagery, inventory and catalogue updates.
* Track inventory and stock movement across warehouse, website, marketplaces and retail partners.
* Ensure bestsellers are replenished on time and identify slow-moving inventory.
* Coordinate dispatches, deliveries, stock transfers, returns and replacements.
* Maintain accurate SKU-wise stock and sales reports.
* Coordinate with retail partners for POs, inwarding, stock reconciliation, replenishment and payments.
* Ensure products are displayed and represented according to Hello December’s brand standards.
* Coordinate with the design/content team for product photography, descriptions and marketplace assets.
* Track marketplace issues including rejected listings, out-of-stock products, pricing discrepancies and catalogue errors until closure.
* Monitor daily and weekly sales across channels and flag opportunities or operational gaps.
* Maintain clear trackers for orders, inventory, sales, returns, payments and pending actions.
* Work closely with procurement and production teams to ensure adequate inventory for launches and promotions.
* Support new store, marketplace and retail-channel launches from onboarding through go-live.
* Ensure new product launches go live across all relevant channels on the committed date.
What We Need
Someone who is:
* Extremely strong with follow-ups and closure
* Highly organised and comfortable managing multiple channels simultaneously
* Good with Excel / Google Sheets and numbers
* Comfortable working with inventory, SKUs, sales reports and retail MIS
* Proactive rather than waiting for instructions
* Strong at vendor, marketplace and retail-partner coordination
* Detail-oriented enough to catch pricing, stock, or listing errors before they become problems
* Comfortable working in a fast-moving startup environment
Experience in home, lifestyle, fashion, beauty, or consumer retail would be preferred.
Key KPIs
Success in this role will be measured through:
* Stock accuracy across channels
* On-time product listings
* On-time launch execution
* Marketplace/store availability
* Reduction in out-of-stock days
* Faster stock replenishment
* Order and dispatch accuracy
* Return/replacement closure
* Retail partner reconciliation
* Weekly sales and inventory reporting
* Closure of operational issues within agreed timelines
The Mindset
At Hello December, retail operations isn’t simply about maintaining trackers.
The person in this role should constantly be asking:
Is it listed?
Is it in stock?
Is it selling?
Does it need replenishment?
Has it been delivered?
Have we been paid?
And what is stopping us from selling more?
- We are looking for someone who takes complete ownership of those answers.
Click on Apply to know more.
