Website:
edmeinsurance.com
Job details:
Looking for candidates in Chennai for Retail Helpdesk Motor Insurance Team .
Experience -0-2 yrs
Interested candidates can share resumes to neetu.b@edmeinsurance.com
Should be able to speak and understand Hindi.
4) Key Result Areas:
Key Result Areas
Supporting Actions
Resolution of Operational Queries
- Query management & resolution. Queries are received from MISPs, Insurance Companies, Sales Team etc.
- Coordinate with IT as required, to resolve all portal related issues received from the partners
- Resolve all payment related queries by coordinating with dealerships, insurance companies etc.
System & Process Developments
- Prepare process note and take approvals from all parties on the process changes made
- Coordinate with IT for implementation of new systems and UAT testing, as required
- Periodically monitor and ensure that the insurance partners as well as the dealership partners are adhering to EDME policies and documentation requirements
Operational Support
- Support in Endorsement, Cancellation & Refunds.
- Provide support in training dealerships, Sales team and insurance companies on policies, systems and processes.
- Coordinate and follow-up with the dealership partners for payment of premium to the insurance companies, within the defined timelines
- Coordinate with IT or third party payment gateways for closure of any pending issues
- Follow up with the insurance partners for timely upload of 64 VB on the portal
- Create user IDs for Dealers and insurance partners in the portal and coordinate with IT for timely system integration.
- Assisting in Audit related data.
MIS & Reports
- Daily / Weekly / Quarterly / Monthly MIS is prepared and circulated to Business Team, PARTNER, Central team, Insurers etc.
Click on Apply to know more.
