- Location
- Chennai, Tamil Nadu, India
- Job type
- Full-time
Required skills
- adaptability
- compliance
- CRM
About the role
Kreon Finnancial Services Limited
Website:
kreon.in
Job details:
Key Responsibilities
- Handle collection calls in Telugu or Kannada with professionalism and empathy.
- Follow up with customers on overdue accounts and ensure timely collections.
- Negotiate payment plans and resolve customer queries effectively.
- Track customer commitments and update call dispositions accurately in the CRM system.
- Meet assigned collection, productivity, and quality targets.
- Adhere to collection policies, compliance guidelines, and quality standards.
- Coordinate with internal teams for issue resolution and account updates.
Required Skills & Qualifications
- Native-level proficiency in Telugu or Kannada (Mandatory).
- Bachelor's degree in any discipline.
- 1–2 years of experience in Collections, Telecollections, or BPO Voice Process.
- Hands-on experience with Dialer/CRM systems.
- Basic knowledge of MS Excel.
- Strong communication, negotiation, and customer handling skills.
- Target-oriented with a strong sense of ownership, discipline, and adaptability.
Click on Apply to know more.
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