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Company Description Eterno Hotels and Resorts offers guests an inviting escape into a refreshed, modern world of hospitality. The brand is dedicated to anticipating and taking care of every guest need, creating memorable and personalized holiday experiences. Eterno focuses on high-touch service, comfort, and attention to detail across its properties. Team members are encouraged to deliver thoughtful, guest-centered service that makes each stay special. Working at Eterno means joining a culture that values care, professionalism, and a passion for exceptional guest experiences.
Role Description The Resort Sales Manager is a full-time, hybrid role based in Kochi, with flexibility for partial work-from-home. This role is responsible for driving room, event, and package sales for the resort through proactive prospecting, client relationship management, and effective negotiation. Day-to-day activities include identifying new business opportunities, responding to inquiries, preparing proposals, conducting site inspections, and coordinating with operations and reservations teams to ensure seamless guest experiences. The Resort Sales Manager will maintain accurate sales records, prepare regular reports and forecasts, and collaborate with marketing to support promotional campaigns and brand visibility. The role also involves attending industry events, nurturing corporate and travel trade partnerships, and consistently meeting revenue and performance targets.
Qualifications
- Strong resort or hotel sales experience, including account management, lead generation, and contract negotiation.
- Proficiency in using CRM or hotel sales systems, along with solid skills in MS Office tools for reporting and presentations.
- Excellent communication, presentation, and interpersonal skills, with the ability to build and maintain long-term client relationships.
- Proven ability to analyze market trends, develop sales strategies, and achieve or exceed revenue goals.
- Highly organized, detail-oriented, and able to manage multiple inquiries, proposals, and deadlines in a fast-paced environment.
- Comfort working in a hybrid setup, collaborating effectively with on-site resort teams in Kochi and remote stakeholders.
- Prior experience in hospitality, travel, or leisure industry is strongly preferred; familiarity with resort operations is an advantage.
- Bachelor’s degree in Hospitality Management, Business, Marketing, or a related field, or equivalent relevant experience.
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