Praxis Services Pvt. Ltd.
Website:
praxis-services.com
Job details:
ABOUT PRAXIS SERVICES
Join the Leader and Domain Expert in Customer Service South Asia
Praxis is a leading Business Process Management company managing reservations. It provides Reservations Services, Revenue Management & online Sales for leading hotel chains & boutique hotels in India & overseas. Some of the hotels managed by Praxis are members of affiliations such as Relais & Chateaux, Leading Hotels of the World (LHW), Small Luxury Hotels (SLH), Preferred Hotels etc.
Job Description:
- A reservations sales associate position is responsible for ensuring a positive and memorable experience for guests.
- Answering phone calls and emails requesting information on the hotel or resort and providing necessary details to prospective customers.
- Describing different facilities and services depending on the needs of the callers and their interests.
- Informing corresponding departments of the requests made by guests, so that the facilities are available promptly upon their arrival.
- Listening carefully to the needs of prospective guests and ensuring that they receive accommodations and services that best fit their requirements.
- Listening attentively to guests grievances and taking prompt action to address and resolve them
- Inclination for continuous improvement, looking for opportunities that help elevate quality of existing services and amenities.
- Maintaining up-to-date reservation reports is also part of a reservations sales associate's duty.
Skills Required:
- A natural tendency to help people, a willingness to learn and improve, and diplomacy.
- Ability to communicate effectively in English language for both written and spoken purposes.
- Impressive sales skills to be able to project the resort or hotel in the best of ways to prospective customers.
- Computer skills, organizational abilities and multitasking capabilities.
- Basic cognitive and analytical skills.
- General awareness is a desirable attribute.
- Willingness to work in a 24x7 environment and rotational week offs
- Proficient in MS Office (Word, Excel, Outlook, PowerPoint)
Education:
- Graduation in any stream, Hotel Management preferably.
Salary & related perquisites:
- 3 LPA TO 5LPA
Transport- Air conditioned cabs for staff members from residence to office and back.
Work Hours: Shift timings for 24 X7 operations
- 0800 A.M. 05:00 P.M.
- 11:00 A.M. 08:00 P.M.
- 02:00 P.M. 11:00 P.M.
- 11:00 P.M. 08:00 A.M. (For Male members only)
Location: Vatika Business Centre - Vatika Business Park, First Floor, Block Two, Sector 49, Sohna Road, Gurgaon- 122018
Click on Apply to know more.
