Website:
stayukiyo.in
Job details:
Company Description Stay Ukiyo is inspired by the concept of “The Floating World,” encouraging guests to live in the moment and enjoy a carefree experience. The team is dedicated to organizing holidays and managing everyday obligations so that guests can focus on meaningful experiences. By continually building expertise and refining services, Stay Ukiyo aims to create memorable, well-managed stays with minimal hassle for guests. The company values passion, reliability, and attention to detail in delivering high-quality hospitality. Team members are encouraged to contribute ideas that enhance guest satisfaction and the overall service experience.
Role Description The Rental Executive is a full-time, on-site role based in the Mumbai Metropolitan Region. This role manages day-to-day operations of rental properties, including coordinating guest check-ins and check-outs, handling booking inquiries, and maintaining accurate reservation records. The Rental Executive communicates with guests and partners, addresses questions or concerns promptly, and ensures a smooth and welcoming experience throughout each stay. Responsibilities also include monitoring property readiness, coordinating with housekeeping and maintenance teams, and supporting pricing and availability decisions. The role involves regular reporting on occupancy, guest feedback, and basic administrative tasks to support overall rental operations.
Qualifications
- Strong customer service and communication skills, with the ability to interact professionally and empathetically with guests and partners.
- Organizational and time-management skills to handle multiple bookings, schedules, and operational tasks efficiently.
- Basic proficiency with reservation or property management systems, spreadsheets, and common office software.
- Problem-solving skills and attention to detail to address guest issues quickly and ensure property readiness.
- Ability to work on-site in the Mumbai Metropolitan Region, including flexibility for weekends, evenings, and holiday shifts as needed.
- Prior experience in hospitality, travel, real estate, or customer-facing roles is preferred but not mandatory.
- Relevant education in hospitality management, business, or a related field is an advantage.
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