Superset
Website:
joinsuperset.com
Job details:
Renewal & Expansion Specialist
Location: Bangalore
Role Overview :
As a Renewal & Expansion Specialist, you will own renewals across Superset’s existing revenue portfolio while driving upsell and cross-sell opportunities. You’ll work closely with Customer Success Managers to identify account growth opportunities, manage commercial conversations, and build long-term customer relationships. This is a sales-led farming role, with prior hunting/new business experience being an added advantage
Key Responsibilities:
● Own renewals across a portfolio of existing Superset corporate customers and ensure timely closure of the revenue cycle.
● Drive renewal conversations, negotiations, and commercial closures with existing customers.
● Partner closely with Customer Success Managers to understand account health, customer requirements, and upcoming renewal opportunities.
● Identify and drive cross-sell and upsell opportunities across the existing customer base.
● Build a strong understanding of customer organisations, stakeholders, usage, and business requirements to identify expansion opportunities.
● Engage with decision-makers and commercial stakeholders to communicate the value of Superset and drive account growth.
● Maintain a healthy renewal pipeline and ensure accurate tracking of renewal and expansion opportunities.
● Work with internal teams such as Customer Success, Product, and Implementation to resolve commercial or account-level requirements that impact renewals.
● Forecast renewals and expansion revenue and proactively flag risks to the business.
● Build long-term relationships with customers while maintaining a strong commercial focus.
Requirements | You’ll be a great addition to our team if:
● 2–5 years of experience in sales, with significant experience in farming / account management / renewals / expansion sales.
● Strong experience managing and growing an existing customer portfolio.
● Proven experience handling renewals, upselling, cross-selling, and commercial negotiations.
● Ability to build relationships with multiple stakeholders within an account and engage with senior decision-makers.
● Strong ownership of revenue targets and ability to work towards measurable commercial outcomes.
● Good understanding of sales pipelines, forecasting, CRM hygiene, and account planning.
● Strong communication, negotiation, and relationship-management skills.
● Ability to work closely with Customer Success while maintaining clear ownership of the commercial conversation.
● Experience in hunting / new business sales will be an added advantage.
● Experience in B2B SaaS, EdTech, HRTech, or a technology-led business would be useful.
Good to have :
● Hands-on use of AI tools (e.g., ChatGPT, automation tools) to improve prospecting, research, and deal execution.
● Strong structured thinking and problem-solving ability, especially in breaking down complex enterprise sales cycles.
● Comfort working with technology tools across CRM, outreach, and sales enablement platforms.
● Ability to form clear, logical opinions backed by data and customer insights.
● High speed of execution with the ability to move deals forward proactively and consistently.
● Experience in HRTech / HRMS / recruitment platforms.
● Exposure to campus hiring or early talent programs.
● Ability to build business cases and articulate ROI to senior stakeholders.
Click on Apply to know more.
