Website:
bajajgeneralinsurance.com
Job details:
Company Description Bajaj General Insurance Limited is one of India’s leading and most trusted private general insurance companies and a subsidiary of Bajaj Finserv Limited, a diversified financial services group. Over the past 25 years, the company has built a strong legacy of trust, serving millions of customers through a wide advisor network, extensive hospital and motor dealer partnerships, and a large employee base across India. Bajaj General offers a broad portfolio of insurance solutions, including motor, health, home, and specialized products such as pet, wedding, event, cyber, and rural insurance. Established in 2001, the company now operates in nearly 1,500 towns and cities, combining a wide footprint with a strong “Customer-First” philosophy. This focus on innovation, accessibility, and customer-centricity enables individuals, families, and businesses to protect what matters most and live with confidence.
Role Description This is a full-time, on-site Relationship Manager role based in Guwahati. The Relationship Manager will be responsible for building and maintaining strong relationships with customers, advisors, and channel partners, ensuring high levels of satisfaction and retention. Daily activities include engaging with existing and prospective customers, understanding their insurance needs, presenting suitable products, and supporting them through policy issuance, servicing, and claims-related queries. The role also involves coordinating with internal teams to resolve customer issues, monitoring portfolio performance, and identifying opportunities for cross-selling and upselling across Bajaj General’s product range. The Relationship Manager is expected to meet defined business targets, adhere to regulatory and company guidelines, and represent the brand with professionalism and integrity.
Qualifications
- Strong customer relationship management, client servicing, and stakeholder engagement skills.
- Sales and business development capabilities, including prospecting, negotiation, and closing skills.
- Ability to understand insurance products, interpret policy terms, and explain solutions clearly to customers.
- Effective communication, presentation, and interpersonal skills, with proficiency in English and local languages preferred.
- Good organizational and time management skills, with attention to detail and accuracy in documentation.
- Comfort with basic digital tools and CRM systems to track interactions, leads, and customer data.
- Prior experience in insurance, banking, or financial services relationship roles is an advantage.
- Bachelor’s degree in Business, Commerce, Finance, or a related field preferred; relevant certifications in insurance will be beneficial.
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