WIZARD
Website:
wizardlifestyle.com
Job details:
About the job
We're Hiring | Relationship Manager – B2C
Location: Arjan Garh, Delhi
Experience: 2+ Years
Joining: Immediate joiners preferred
Wizard Lifestyle Services Pvt. Ltd. is a corporate concierge company that supports organizations and their teams by managing both professional and personal tasks. The company offers services ranging from personal shopping to handling day-to-day personal responsibilities for executives, helping them focus on strategic work.
Role Description:
We're looking for a customer-focused and target-oriented Relationship Manager to join our team in Arjan Garh, Delhi. As a Relationship Manager, you will be the primary point of contact for our customers — from the first enquiry to final service delivery. You’ll play a key role in converting leads into customers while building long-term relationships and ensuring an excellent customer experience.
What You'II Own
Lead Management & Conversion
- Manage daily inbound and campaign-generated leads from Meta, Google, MyGate, society WhatsApp broadcasts and society camps.
- Contact assigned leads within the defined response time.
- Understand customer requirements, qualify leads, provide accurate quotations and close sales.
Customer Consultation
- Understand Wizard’s B2C service portfolio and recommend the right services based on customer requirements.
- Clearly communicate pricing, process and timelines.
- Set realistic expectations and avoid over-promising.
Order Management & Handover
- Capture complete customer and service requirements.
- Ensure accurate documentation, addresses, deadlines and special instructions.
- Coordinate a smooth handover to the Operations team.
Customer Relationship & Retention
- Remain the customer's point of contact throughout the service journey.
- Proactively communicate service updates and resolve concerns.
- Encourage repeat business and customer referrals.
Upselling & Cross-Selling
- Identify additional customer requirements and recommend relevant services.
- Build long-term customer relationships and increase customer wallet share.
CRM & Reporting
- Maintain accurate records of leads, calls, quotations, follow-ups and conversions in the CRM.
- Keep the sales pipeline updated on a daily basis.
- Submit daily sales/call reports and weekly pipeline updates.
- Highlight lead-quality issues and conversion challenges to the Operations Manager.
Qualifications
- Client relationship management skills, including the ability to build trust, understand individual needs, and provide personalized solutions.
- Strong communication and interpersonal skills to interact effectively with clients, executives, and internal teams.
- Organizational and time-management skills to handle multiple tasks, prioritize requests, and meet deadlines.
- Problem-solving and service coordination skills, with attention to detail and a focus on quality delivery.
- Comfort working in a fast-paced, customer-centric environment and managing on-site interactions in Gurugram.
- Proficiency with basic office software and digital tools for scheduling, documentation, and reporting.
- Prior experience in concierge services, hospitality, retail, or customer service is an advantage.
- Bachelor’s degree or equivalent experience in business, hospitality, retail management, or a related field is preferred.
Salary & Benefits
- ₹25,000 – ₹35,000 per month.
- Performance-based incentives as applicable.
- 6 days working with weekly 1 day off.
- Paid holidays as per the company holiday calendar.
If you are passionate about sales, customer relationships and converting opportunities into successful business, we’d love to hear from you!
Interested candidates can apply directly or share their updated CV at Hr@wizardlifestyle.com
Click on Apply to know more.
