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Job details:
Location
India (Pan‑India / Work from Office / Hybrid – as per business)
Experience
3–7 years of recruitment experience (IT and BPO hiring exposure preferred)
About the Role
You will be responsible for managing end‑to‑end recruitment across IT and BPO / operations profiles, ensuring quality hires are onboarded within agreed timelines. You will partner with business and technical hiring managers, build strong talent pipelines, and drive hiring excellence through smart sourcing, stakeholder management, and disciplined closure.
This role is a great fit for recruiters who are comfortable handling both niche technical roles and volume hiring for customer support, operations, and backend functions.
Key Responsibilities
- Lead end‑to‑end recruitment for IT and BPO roles, from requirement intake to offer acceptance and joining.
- Understand role requirements and translate them into effective sourcing strategies for software engineers, testers, support engineers, infrastructure/cloud roles, customer service, telesales, and operations profiles.
- Source and build talent pipelines using Naukri, LinkedIn, Monster, Shine, TimesJobs, employee referrals, consultants, and internal databases.
- Screen resumes and conduct initial screenings to assess experience fit, communication, attitude, and compensation expectations.
- Coordinate interviews with technical, business, and operations stakeholders and ensure timely feedback and clear closure.
- Manage bulk / volume hiring for BPO and support functions without compromising on quality and employer branding.
- Drive candidate engagement through structured communication, offer negotiation, and pre‑joining follow‑up to improve offer‑to‑join ratios.
- Maintain accurate records in ATS / trackers and support reporting on recruitment metrics such as TAT, closure rate, ageing, and joining ratios.
- Build repeatable talent pools for recurring IT and BPO skill requirements to reduce time‑to‑hire in the future.
- Ensure a positive candidate experience throughout the hiring lifecycle and follow local hiring practices in India.
What We’re Looking For
- 3–7 years of recruitment experience with exposure to IT and BPO hiring (corporate or agency).
- Strong understanding of technical roles and ability to screen profiles for IT skills, experience, and fitment.
- Experience in bulk / volume hiring for BPO, customer support, operations, or shared services roles.
- Proficiency in sourcing through Naukri, LinkedIn, Monster, Shine, TimesJobs, referrals, and internal databases.
- Excellent communication, stakeholder management, and negotiation skills.
- Ability to handle multiple roles and hiring managers simultaneously and deliver within defined timelines.
- Familiarity with ATS, recruitment trackers, Excel‑based MIS, and hiring dashboards (preferred).
- Bachelor’s degree in any discipline; MBA / PGDM in HR is a plus.
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