QMS Medical Allied Services Pvt. Ltd
Website:
qmsmas.com
Job details:
Company Description QMS Medical Allied Services Limited is a healthcare-focused organization committed to supporting patients through structured Patient Support Programs. Our work involves patient engagement, healthcare coordination, documentation, and providing program-related support while maintaining compliance, quality, and patient confidentiality.
Job Description – Program Support Executive (PSE)
We are looking for a Program Support Executive (PSE) to support the smooth execution of Patient Support Programs.
Key Responsibilities:
Contact and enrol patients into the Patient Support Program.
Verify prescriptions and patient documents as per program guidelines.
Create and maintain patient records in the CRM system.
Schedule HCP consultations, device demonstrations, and follow-up calls.
Conduct regular follow-up calls and provide program-related support to patients.
Explain and demonstrate the proper usage of respiratory medical devices through virtual or in-office sessions.
Maintain accurate documentation of patient interactions and program activities.
Identify and escalate Adverse Events (AEs) and Product Complaints as per SOP.
Coordinate with internal teams for smooth program execution.
Share approved educational materials and program updates with patients through approved channels.
Ensure compliance with company policies and maintain patient confidentiality.
Educational Qualification:
Graduate in any discipline, with Science/Healthcare preferred.
Diploma or certification in Healthcare or Allied Sciences is an added advantage.
Freshers with a Science/Healthcare background and good communication skills may also be considered.
Skills Required:
Good communication and interpersonal skills.
Customer-focused approach.
Strong coordination and organizational abilities.
Proficiency in MS Office, CRM software, and telecalling tools.
Ability to maintain accurate documentation and manage multiple tasks.
Language Preference:
English & Hindi communication skills preferred. Candidates proficient in Telugu, Malayalam, Odia, Kannada, Bengali, or Gujarati will be given priority.
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