Cipla
Website:
cipla.com
Job details:
Job Profile:
The role will be responsible for implementing SFE process, optimizing field efforts, sales performance, driving strategic customer engagement, performance management and managing critical sales enablement systems.
Key Responsibilities:
1. SFE Framework Implementation
- Develop and execute a comprehensive Sales Force Effectiveness strategy tailored to Emerging Markets and Australia in collaboration with Central SFE Team.
- Drive process-centric customer engagement through:
- Regular communication and update mechanisms
- Strategic customer segmentation and targeted approach
- Continuous monitoring and refinement of engagement strategies
- Create and implement best practices for sales team performance optimization
2. CRM System Management
- System Administration
- Oversee complete CRM system lifecycle management
- Ensure system reliability, performance, and continuous improvement
Master Data Management
- Act as admin
- Maintain and update master data with highest accuracy
- Implement data governance protocols
- Design and deliver comprehensive CRM system training programs
- Develop user guides and support documentation
- Monitor user adoption and system utilization metrics
3. Incentive and Rewards Program Management
- Incentive Program Design and disbursement.
- Assist Central SFE develop innovative incentive structures
- Manage incentive program budgets
- Incentive calculation and timely and accurate disbursement
- Implement incentive and target setting framework.
4. Performance Management
- Manage sales management BI tool
- Generate excel dashboards, reports and update
- Maintain sales, efforts and incentive records for audit.
5. Cross-functional collaboration
- Collaborate with the Central SFE and manage activities as per the framework.
- Marketing, medical, analytics, SFE, Training, Supply etc) to align on brand messaging, communication, training, availability
Education:
Any master's degree (Preferably MBA)
Experience:
4-7 years for relevant experience
Click on Apply to know more.
