Syncarp
Website:
syncarpglobe.com
Job details:
We are hiring a "Program Manager"- Data & AI for a Global IT service provider based out of Gurgaon. 12-18 Years, Databricks and Telecom billing experience mandatory
Own end-to-end delivery of large, complex Data & AI programs for enterprise customers, with a focus on US telecom accounts. You will lead a team of about 30, run large-scale migration programs onto the Databricks platform, and manage data and AI solutions around telecom billing and invoicing.
This is a customer-facing leadership role. You will be the primary point of contact for senior customer stakeholders and will steer delivery across a multi-party ecosystem of customer IT, business teams, product vendors and partners.
Key responsibilities
Program delivery
- Own scope, schedule, budget, quality and risk for multi-workstream Data & AI programs of enterprise scale.
- Plan and run large-scale migrations from legacy data platforms (on-prem warehouses, Hadoop, legacy ETL) to the Databricks Lakehouse, covering assessment, wave planning, code conversion, data validation, cutover, reconciliation and legacy decommissioning.
- Set up program governance: steering committees, RAID logs, status reporting, change control and escalation paths.
- Track delivery health with clear metrics (milestones, burn, defects, SLAs) and act early on slippage.
Telecom billing and invoicing
- Lead data and AI initiatives across the billing lifecycle: usage/rating data, invoice generation, revenue assurance, dispute and adjustment analytics.
- Translate billing and invoicing business processes into data requirements, data models and reconciliation controls.
- Ensure data accuracy and auditability for financially sensitive billing data.
Customer management
- Act as the primary delivery contact for US customer leadership (Director, VP and CXO level).
- Manage a complex ecosystem of customer IT and business teams, third-party vendors, platform partners and other SIs.
- Run business reviews (weekly, monthly, QBR), manage expectations and handle escalations with composure.
- Spot account growth opportunities and support proposals, SOWs and change requests.
People leadership
- Lead a team of about 30 across data engineering, ML, architecture, QA and analysis, working across US and India time zones.
- Drive hiring, onboarding, allocation, performance and career growth for the team.
- Build a delivery culture of ownership, quality and clear communication.
Must-have qualifications
- 12–18 years in IT services or product delivery, with 5+ years managing large Data & AI programs end to end.
- Proven delivery of large, complex, enterprise-grade data programs (multi-workstream, multi-million-dollar, high visibility).
- Has led at least one large-scale, enterprise migration to the Databricks platform end to end (multi-TB to PB data, hundreds of pipelines, phased cutover with parallel runs).
- Domain experience in telecom billing and invoicing processes (rating, invoicing, revenue assurance, billing data reconciliation).
- Has led teams of 25–35 people, including onsite–offshore delivery models.
- Has managed complex customer ecosystems with multiple vendors and stakeholders, preferably for US customers.
- Excellent articulation and communication, written and verbal; confident presenting to senior customer leadership.
- Sound grasp of modern data architecture: lakehouse, ETL/ELT, data governance, cloud platforms (AWS, Azure or GCP).
- Working knowledge of AI/ML and GenAI delivery (MLOps, model deployment, use-case scoping).
- Strong command of delivery frameworks (Agile/Scrum, SAFe or hybrid) and program financials.
- Bachelor's degree in Engineering or Computer Science; MBA a plus.
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