- Location
- Bengaluru, Karnataka, India
- Job type
- Full-time
Required skills
- change management
- CRM
- customer needs
- digital products
- enterprise software
- iPaaS
- product features
- SaaS
About the role
Aquera
Website:
aquera.com
Job details:
Responsibilities
- Own the complete Customer Product Training and Enablement lifecycle.
- Design, develop, and deliver engaging product training programs for customers, partners, and end-users.
- Conduct instructor-led, virtual, and hands-on product training sessions.
- Create and maintain training materials, user guides, product documentation, videos, knowledge-base articles, and learning paths.
- Collaborate closely with Product, Customer Success, Support, and Implementation teams to stay updated on product enhancements and customer needs.
- Drive product adoption by enabling customers to effectively utilise product features and capabilities.
- Gather customer feedback and training effectiveness metrics to continuously improve learning programs.
- Support customer onboarding, product rollouts, feature launches, and change management initiatives.
- Serve as a product subject matter expert (SME) during customer interactions and training engagements.
- Monitor training KPIs such as completion rates, customer satisfaction scores, product adoption, and learning outcomes.
Requirements
- 5-10 years of experience in Product Training, Customer Enablement, Technical Training, Learning and Development, or Product Education roles.
- Proven experience delivering customer-facing product and technical training programs.
- Strong understanding of SaaS, enterprise software, technology platforms, or digital products.
- Excellent presentation, communication, facilitation, and stakeholder management skills.
- Experience creating training content using modern learning methodologies and tools.
- Ability to simplify complex technical concepts for diverse customer audiences.
- Strong analytical and problem-solving skills with a customer-first mindset.
- Experience with LMS platforms, e-learning tools, webinars, and training analytics is preferred.
Preferred Qualifications
- Experience working with B2B SaaS, Enterprise Products, Identity Space, IPaaS, ERP, CRM or Technology Platforms.
- Certifications in Training, Learning and Development, Instructional Design, or Product Enablement will be an advantage.
This job was posted by Prathamalok Debnath from Aquera.
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