Agkem Impex
Website:
agkem.com
Job details:
Job Description – CBCT Product Specialist
Position Title: CBCT Product Specialist
Department: Sales / Product / Clinical Application
Location: Karkardooma New Delhi
Reporting To: VP - Sales
Role Summary
We are looking for a CBCT Product Specialist to drive product adoption, clinical support, demonstrations, training, and business development for our CBCT portfolio. The role requires a blend of clinical understanding, product knowledge, customer engagement, and commercial orientation to support sales growth and ensure smooth customer experience from demonstration to installation and post-sales support.
Key Responsibilities
1) Product Demonstration & Clinical Support
- Conduct CBCT product demonstrations for dentists, radiologists, oral surgeons, implantologists, orthodontists, and diagnostic centers etc.
- Explain clinical applications, workflow, software features, and imaging benefits of the CBCT system.
- Support customers in understanding scan protocols, image quality, FOV selection, and routine usage of the machine.
- Provide chairside / site-level product presentations and coordinate clinical discussions where required.
2) Sales & Business Development Support
- Work closely with the sales team to identify and convert CBCT business opportunities.
- Support lead generation, customer follow-up, product presentations, quotation discussions, and deal closure.
- Build relationships with doctors, clinics, institutions, and channel partners to increase product penetration.
- Participate in exhibitions, workshops, CMEs, and product promotion activities to enhance market visibility.
3) Installation Coordination & Customer Onboarding
- Coordinate with internal teams for installation planning, site readiness, and machine commissioning.
- Ensure smooth handover of the product to the customer after installation.
- Conduct initial user orientation and basic training for clinic staff/doctors on machine operation and workflow.
4) Training & Application Support
- Train internal sales teams and channel partners on CBCT features, positioning, competitive advantages, and objection handling.
- Provide application support to customers on image acquisition workflow and product usage.
- Support refresher trainings and periodic product knowledge sessions.
5) After-Sales Coordination
- Act as the first point of coordination for customer concerns related to product usage, application support, and service follow-up.
- Work with service engineers and operations teams to ensure timely resolution of customer issues.
- Maintain strong post-installation engagement to improve customer satisfaction and long-term retention.
6) Market Intelligence & Reporting
- Track competitor activities, pricing trends, market feedback, and customer insights.
- Share market intelligence with management for better product positioning and business planning.
- Maintain regular updates on demos, leads, customer interactions, installations, and business status.
Desired Candidate Profile
- Strong understanding of dental imaging / CBCT / radiology equipment / dental workflow.
- Good communication, presentation, and interpersonal skills.
- Ability to explain technical and clinical concepts in a simple and impactful way.
- Commercially aware with strong customer-handling and relationship-building capability.
- Self-driven, organized, and comfortable with field travel.
Qualifications
- BDS / Biomedical / Radiology / Healthcare background preferred
- Experience in dental equipment, CBCT, imaging systems, intraoral scanners, OPG, or related dental products will be an advantage.
- Prior experience in product specialist / application specialist / sales support / clinical support roles preferred.
Experience
- 2–6 years of relevant experience in dental equipment / medical imaging / product support / clinical sales.
Key Skills
- CBCT / Dental Imaging Knowledge
- Product Demonstration
- Clinical Application Support
- Customer Training
- Sales Support & Business Development
- Relationship Management
- Installation Coordination
- Presentation & Communication Skills
Travel Requirement
- Willingness to travel extensively for demos, customer meetings, installations, and training programs.
Performance Metrics / KPIs
- Lead generated & Number of demos conducted
- Demo-to-order conversion support
- Customer onboarding and training completion
- Installation coordination effectiveness
- Customer satisfaction / response support
- Sales team training and market development support
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