INDmoney
Website:
indmoney.com
Job details:
You'll be a core part of the lending team at INDmoney, helping scale both our NBFC and distribution businesses. This role is best suited for someone who thrives on solving problems, digs into data to find insights others miss, and is relentlessly obsessed with improving customer experience.
Job Responsibilities:
- Own the end-to-end lending funnel, optimizing each step of the journey (personal details, eligibility check/rejection, KYC, etc.) to maximize conversion and eliminate drop-off leakages
- Run structured A/B experiments on UX, messaging, and offer presentation to continuously improve conversion rates
- Monitor CX escalation trends, identify root causes, and drive product enhancements to reduce ticket volume
- Own and enhance core lending platform modules — LOS (Loan Origination System), LMS (Loan Management System), Risk Engine, and Credit Bureau reporting/integrations
- Write clear PRDs for funnel, servicing, platform, and partner-integration features
- Partner with design, front-end, and back-end engineering teams to execute requirements and ship on time
- Track and report key product metrics — conversion rate, TAT, escalation rate, system uptime/reliability — to inform prioritization
Desired Qualifications:
- 2–4 years of experience in a product management role, preferably at a startup or financial services organization
- Strong analytical mindset with the ability to interpret data, identify trends, and translate findings into actionable product decisions
- Proficiency in SQL for querying, data extraction, and basic analysis to support reporting and decision-making
- Excellent verbal and written communication skills, with the ability to clearly articulate ideas, strategies, and findings across technical and business stakeholders
- Working knowledge of lending systems (LOS/LMS) is preferable, not mandatory
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