ParkPoint
Website:
park-point.com
Job details:
Job Description – Product Manager (COHUB)
Role Overview
The Product Manager – COHUB will be responsible for designing, developing, and scaling a Centralized Operations Hub (COHUB) that enables remote management, real-time monitoring, and data-driven decision-making across all locations.
Key Responsibilities
1. Product Strategy
- Identify opportunities to centralize operations and automate manual processes
- Align COHUB development with business goals, client expectations, and scalability plans
2. Operations Integration
- Translate operational workflows into digital processes within COHUB
- Standardize and integrate:
- Parking/valet/car wash/golf operations
- Incident management
- Customer handling
- Ensure SOPs are embedded into the system
3. System Design & Implementation
- Work closely with tech teams to:
- Develop dashboards, tracking systems, and control tools
- Integrate systems such as YooPlatform, LPR, CCTV, IMS, Intercom
- Define system requirements, workflows, and user journeys
4. Workforce & Productivity Optimization
- Design systems for:
- Staff tracking (location, attendance)
- Productivity monitoring
- Workforce allocation across sites
- Operational forms & reports
- Reduce dependency on site managers through remote supervision
5. Continuous Improvement
- Identify gaps and inefficiencies in current operations
- Drive automation, optimization, and cost reduction initiatives
- Lead pilot projects and scale successful models
Key Deliverables
- Real-time operational dashboards
- Standardized SOP-driven operations
- Reduced incident rates and revenue leakages
- Improved response time and operational efficiency
- Scalable model across all locations
Key Skills & Competencies
- Strong understanding of operations (parking / valet / facility management preferred)
- Experience in product management or system implementation
- Analytical mindset with focus on data-driven decisions
- Knowledge of:
- Dashboard tools (Power BI, etc.)
- Process design & SOPs
- System integrations
- Strong stakeholder management and communication skills
Success Metrics (KPIs)
- % of operations managed remotely via COHUB
- Reduction in incidents and operational errors
- Improvement in revenue accuracy and reconciliation
- SLA compliance across locations
- Reduction in manpower dependency
- Client satisfaction and reporting quality
Educational Qualification
- Bachelor’s degree in one of the following:
- Engineering (IT / Computer Science / Industrial / Systems)
- Business Administration / Operations Management
- Data Analytics / Information Systems
Experience Required
Minimum Experience
- At least 3 plus years in Product Management / System Implementation / Digital Transformation
Click on Apply to know more.