Company
YNB Healthcare Pvt. Ltd.
Location
Janakpuri, New Delhi (Travel within Delhi NCR required)
Employment Type
Full-Time
Experience
5–10 Years (Healthcare, Home Healthcare, Elder Care, Hospital Operations, Healthcare Startup or Healthcare Product Management)
About the Role
YNB Healthcare is launching YNB Elder Care Club, a premium membership-based service dedicated to improving the quality of life of senior citizens.
We are looking for a highly entrepreneurial professional who can build this business from the ground up. This is not just an operations role it is a founding role where you will research the market design services, build partnerships, launch the pilot and help scale the business across India.
Key Responsibilities
Phase 1 – Market Research & Validation
* Conduct detailed market research on the elder care industry in India.
* Analyze competitors, pricing, services, technology, and business models.
* Interview senior citizens, families, doctors, hospitals, and RWAs to understand customer needs.
* Identify gaps and opportunities in the market.
* Prepare a comprehensive business feasibility report.
Phase 2 – Business Model Development
* Design membership plans and pricing.
* Define service offerings and premium add-on services.
* Create customer journeys from onboarding to ongoing support.
* Develop financial projections, unit economics, and break-even analysis.
* Prepare a scalable business model.
Phase 3 – Service & Operations Design
* Develop SOPs for all elder care services.
* Build emergency response protocols.
* Design medicine reminder and health monitoring workflows.
* Define quality standards and service SLAs.
* Create staff training modules.
Phase 4 – Partner & Vendor Network
* Build partnerships with hospitals, doctors, pathology labs, pharmacies, ambulance providers, physiotherapists, nurses, caregivers, psychologists, nutritionists, and medical equipment suppliers.
* Negotiate commercial agreements and service standards.
* Establish referral and strategic partnership programs.
Phase 5 – Technology & Product
* Prepare the Product Requirement Document (PRD) for the Elder Care mobile app and CRM.
* Work with the technology team to define features, dashboards, automation, emergency workflows, reminders, and member management systems.
Phase 6 – Pilot Launch
* Launch and manage a pilot with the first 50–100 members.
* Monitor KPIs, collect customer feedback, and continuously improve the service.
* Ensure high customer satisfaction and retention.
Phase 7 – Growth & Expansion
* Develop marketing and customer acquisition strategies.
* Build referral and partnership programs.
* Create city expansion and franchise readiness plans.
* Build operational playbooks for scaling across India.
Required Skills
* Strong business strategy and analytical skills.
* Healthcare operations knowledge.
* Market research and competitive analysis.
* Financial planning and business modelling.
* Project management.
* Vendor and partnership management.
* Customer experience design.
* SOP development.
* Leadership and team-building.
* Excellent communication and presentation skills.
Preferred Qualifications
* MBA / Hospital Administration / Healthcare Management / Public Health.
* Experience in Home Healthcare, Elder Care, Hospital Operations, HealthTech, or Healthcare Startups.
* Experience in launching new business verticals will be preferred.
Key Performance Indicators (KPIs)
* Market research report completed.
* Business model finalized.
* Membership plans launched.
* Vendor network established.
* SOPs completed.
* Pilot launched successfully.
* Customer satisfaction above target.
* Membership growth achieved.
* Revenue targets achieved.
* Expansion roadmap delivered.
What We Offer
* Opportunity to build one of India’s leading elder care brands.
* High ownership and decision-making responsibility.
* Competitive salary with performance-based incentives.
* Career growth into a leadership role as the business scales.