Website:
vandeyglobal.com
Job details:
Scope of the role:
We are looking for a Process & Systems Analyst with3–4 years of experience to support business applications, infrastructure, IT operations, asset management and process improvement initiatives. The role requires a strong understanding of enterprise applications, IT systems, vendor coordination, and end-user support to ensure efficient and reliable technology operations across the organization.
The ideal candidate should be capable of managing multiple responsibilities, collaborating with cross-functional teams and driving operational efficiency through technology. They should possess strong communication, troubleshooting, and organizational skills, with a focus on delivering high-quality support and continuous improvement.
Key Responsibilities:
Administer and support enterprise applications such as Zoho,SAP, Microsoft 365, Google Workspace, HRMS, ERP, CRM, Helpdesk and other business-critical platforms.
Perform user administration, access management, basic configurations, workflow setup and application troubleshooting.
Coordinate with various departments to understand business requirements and translate them into efficient process solutions.
Provide end-user support for hardware, software, email, printers, laptops, desktops and mobile devices.
Support and maintain IT infrastructure including LAN, Wi-Fi, VPN, internet connectivity, and basic firewall/network configurations.
Support digital transformation projects by evaluating and recommending technology-driven process enhancements.
Facilitate user training and change management activities during the rollout of new processes, systems, or applications.
Manage vendor relationships, AMC renewals, service agreements, and support escalations.
Monitor inventory levels and ensure timely availability of IT equipment and accessories.
Prepare and maintain IT documentation, SOPs, asset registers, and operational reports.
Collaborate with internal teams to identify opportunities for process improvement and automation.
Education Qualification & Skills Required:
Bachelors/Masters degree in Information Technology, ComputerScience, MCA or a related field.
3–4 years of experience in IT Operations, Application Support, or IT Administration.
Hands-on experience with Zoho applications and exposure to SAP or other ERP systems.
Good understanding of networking concepts such as TCP/IP, DNS, DHCP, VPN, LAN/WAN, and Wi-Fi.
Experience in IT asset management, inventory control, and vendor coordination.
Strong troubleshooting, documentation, and communication skills.
Ability to manage multiple tasks and work effectively with cross-functional teams.
Key Competencies:
Good Communications
IT Operations & Support
Business Applications Management
Asset & Inventory ManagementVendor & Procurement Management
Process Improvement & AutomationProblem Solving & Analytical Thinking
Documentation & Reporting
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