Tusker Kitchens
Website:
tuskerkitchens.in
Job details:
We are looking for an experienced and high-performing CRM & Pre-Sales Manager to lead our Pre-Sales and CRM operations. The ideal candidate will combine strong customer engagement, sales expertise, team leadership, and a good understanding of interior design and products to drive lead conversion and showroom walk-ins.
Key Responsibilities:
1. Customer Engagement & Sales Conversion
- Personally handle high-value inbound calls, WhatsApp enquiries, and critical customer interactions.
- Support the team in converting challenging and high-potential leads.
- Develop and execute effective outbound calling strategies to improve lead conversion.
- Act as a product and design expert, confidently communicating design concepts, aesthetics, and product value to customers.
2. Team Management & Operations
- Manage and monitor the daily activities of the Pre-Sales and CRM team across digital, web, WhatsApp, and voice channels.
- Monitor a 3,000+ monthly lead pipeline, ensuring timely follow-ups, quick response times, and minimal lead leakage.
- Track team performance and daily KPIs to ensure consistent productivity.
- Coach and mentor team members on communication, objection handling, customer engagement, and product/design knowledge.
3. Showroom Walk-In & Conversion
- Develop effective calling and communication strategies to convert digital enquiries into showroom visits.
- Analyze CRM data and customer touchpoints to improve inbound-to-conversion and outbound-to-walk-in ratios.
- Identify gaps in the customer journey and implement strategies to improve overall conversion performance.
Requirements:
- Strong experience in CRM, Pre-Sales, Inside Sales, or a similar customer-facing role.
- Excellent communication and interpersonal skills.
- Ability to communicate fluently in Kannada, English, Hindi, and Tamil.
- Strong sales orientation with a target-driven and result-focused approach.
- Good understanding of interior design, aesthetics, products, and customer requirements.
- Proven ability to lead, motivate, and manage a team.
- Strong analytical and problem-solving skills with the ability to work with CRM data and KPIs.
- Ability to work in a fast-paced, high-volume sales environment.
- Strong negotiation, objection-handling, and closing skills.
Click on Apply to know more.
