Atlas Copco
Website:
atlascopco.com
Job details:
Your Role
We are looking for a Service / Sr. Service Engineer in Power Technique Customer Center who will work towards the Mission provided for Power Technique Service (PTS) Division
- The Individual should bear positive attitude to make an efficient, agile and service driven organization
- The individual should ensure total Customer satisfaction generate the feel-good factor and driving customer delight,
- Retain existing customer loyalties with increasing YOY.
- Ensure on-time booking of service hours in SJA module & manage forward planning of jobs
- Initiate Direct service to End customers & improve Direct Service business.
- Focus & achieve on timely completion of service issues
- Focus on all the service parameters & stay aligned to the target defined
- Implement ECBs, SB & Technical Changes as per PC Guidelines at field level
- Co-ordinate with Product specialist, HO reducing escapes and share quality feedback / suggestions timely.
- Capable of conducting in house training for key customers & dealer team
- Organize Service Camps/Road Shows and other field activities
- Effective & timely update of PTS Systems (DMS, MOL, QLINK, FLEETLINK, MYWARRANTY, POWERCONNECT, MAM2 etc.)
- Support product companies / Marketing for new product trails
- Identify Non-service Taking customers & Educate benefits of availing Genuine services & spares.
- Work on Dealer Team management – Guide dealer Service engineers & provide technical support for service request (Dealer & Customer), Stock recommendation & Ensure adequate inventory stock at dealer end basis installed units to reduce breakdown time.
- Support to achieve budgeted spares order booking & sales targets
- Drive self-serviceability module execution
- Capable of independently handling Service Quotes.
- Special focus on Manpower development of the dealers
- Generate Direct Service Revenue
To succeed, you will need
Qualifications: Degree or Diploma in Mechanical/Electrical Engineering
Knowledge
- 3 to 5 years experience
- Service and Spares sales in Compressor / Construction/ Mining industries will be an added advantage
- Good knowledge on Air compressors, Engine will be preferred
- Language Known –Hindi, English
Personality Requirements
- Good communication Skills with an open minded attitude
- Always Ready to gain Knowledge of products and channel dynamics
- Computer Skills – E-mails, MS Office must.
- Interpersonal skills – Approach to Customers professionally
- Energetic, enthusiastic and able to meet stringent deadlines
- Ability to Handle / Deliver under pressure
- Excellent eye for details
- Work requires willingness to travel within the designated territory in all modes at all times (Approx. 80% of Working time)
- Creativity / Innovative Ideas to resolve issues for satisfying Customers
- Basic knowledge on Service & Maintenance
In return, we offer you
- Open and Transparent working Culture with continious learning and growth opportunites.
- A friendly, family like atmosphere
- A culture known for respectful interaction, ethical behaviour and integrity.
- Potential to see your ideas realized and to make an impact.
- New Challenges and new things to learn every day
City
Indore/Bhopal
Last Day to Apply
30 August 2026
Start a journey of endless opportunities
At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our leading-edge technology and great ideas enable us to innovate for the future.
We believe that passionate people make it happen. You are a brand ambassador and our face towards our customers. With us you drive your own professional journey and you are empowered to act.
We offer a wide range of interesting job roles and many opportunities to grow. This is where it begins – Join us at the Home of Industrial Ideas.
Click on Apply to know more.