Inchcape Shipping Services
Website:
iss-shipping.com
Job details:
Who we are?
At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organisations.
We have an ambitious growth model, and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry.
Main Purpose of Job
Directly reporting to the Operations Manager – West Coast of India, the primary role for this position is to perform all functions relating to the Marine Services at West coast Locations, as well as the full range of support services to the Operations and adherence to excellence customer services in order to carry out the responsibility and to meet the expectation of the customer/principals.
This position should involve ensuring QMS standards are adhered to consistently in all operational activities, and to ensure required operation excellence in Offshore Support Service are practice to meet and exceed the expectations of the customer.
- Excellent Knowledge of Marine Operations inclusive Shipping Agency, Owners protecting agency, Crew Logistics, Husbandry Services, etc.
- To manage and oversee all operational, commercial, financial, compliance, HSSE, and administrative activities of the assigned port/location while ensuring operational excellence, customer satisfaction, profitability, regulatory compliance, and business growth in line with ISS Shipping standards and company objective
- Ensure all vessel operations are executed safely, efficiently, and within agreed timelines and KPIs.
- Monitor vessel turnaround performance and operational efficiency.
- Ensure timely escalation and resolution of operational challenges and emergencies.
- Maintain strong coordination with Port Authorities, Customs, Immigration, PHO, CISF, Terminal Operators, DG Shipping, and other government bodies.
- Support commercial team in tenders, customer meetings, and business presentations.
- Monitor competitor activities and market trends.
- Promote cross-selling of ISS services including husbandry, offshore support, crew logistics, freight tax, and protective agency services.
- Control operational expenses and optimize vendor/service costs.
- Monitor debtors, collections, and overdue accounts within company guidelines.
- Ensure proper approval and control of vendor invoices and operational expenses.
- Support annual budgeting and forecasting processes.
- Conduct regular performance reviews, operational meetings, and training sessions.
- Ensure proper succession planning and manpower development.
- Promote teamwork, accountability, and operational discipline.
- Conduct customer visits and maintain long-term business relationships.
- Manage operational crises including vessel detention, accidents, pollution incidents, medical emergencies, cargo disputes, and adverse weather conditions.
- Ensure business continuity during emergencies and operational disruptions.
- Develop contingency plans for operational and commercial risks
- Oversee implementation of company systems, SOPs, and digital processes
- Ensure proper manpower allocation during multiple vessel operations and emergencies.
- Well versed with the documentation and local procedures, maintaining detailed SOP for Marine and offshore services and needs to update as and when required.
- Supports to Commercial Team, Country Manager, Operations Manager WCI for any operational related requirements.
- Team building and able to attend the task individually.
- Assist principals with the requisite documents to obtain various statutory clearances.
- Ensuring Zero facilitation/ gifts on board the vessel and NIL complaints from Master and Principals.
- Ensuring all QMS and Health and Safety standards are being followed in case for all Operational activities.
- Ensure Documentation Agents, Vendors (Hotel and Transport) vendors adhere Inchcape Health and Safety standards in all accepts.
- 100% adherence of ISS HSSE Requirements and complete all the risk assessments and other related documents.
Key Accountabilities:
- Revenue Generation for Offshore Division: Identifying and Developing Providing major corporate accounts, cultivating the business network for further revenue generation and thus enhancing market share within the defined area of responsibility.
- Market Intelligence: Maintain awareness of developments across industry by communication the market research to the Commercial team and Senior Management teams locally and regionally to ensure that the company continues to apply the most effective policies and approaches. Monitor competitors actively and ensures that the appropriate responses are developed to any perceived threats to business. Analyse trends in the business environment, help to develop products / services that are responsive.
- Safety, Quality and Environment: Ensure Compliance to all relevant safety, Quality and environmental procedures and controls across the department to guarantee employee safety, legislative compliance, delivery and ISS HSE policies and procedures.
- Budget & Cost Control: Prepare, gain acceptance and monitor implementation of the annual budget, to ensure that the budget targets are met, that revenue flows are maximized, and fixed costs are minimized, that areas of unsatisfactory performance are identified and rectified promptly, and potential performance improvement opportunities are capitalised upon.
- Customer/ Vendor Relationship: Establish and maintain effective formal and informal links with major customers, relevant Liner departments and agencies, Local authorities, Key-decision-makers and other stakeholders generally, to exchange information and views and to ensure that the company is providing the appropriate range and quality of services. Maintain an awareness of customer requirements and any complaints to identify any areas that may need development or improvement
- Debt Control: Follow up and Monitor the disbursement accounts turnaround and debt collection with the purpose of maintaining a low average of DA’s dates, debtors and credit periods within company set guidelines.
- Teamwork: Keeps other colleagues to be updated of progress made with discharge operations for the purpose of advising them promptly of any problems arise and to enable them to inform the Principals in good time
HSSE - Health, Safety, Security and Risk (Mandatory requirements)
- Accountable for assessing HSSE risk and implementing risk controls within area of responsibility.
- Accountable for reporting all accidents, incidents and near misses whether the persons are injured or not.
- Taking action within area of accountability to ensure the HSSE of both the job holder and other persons who may be affected by acts carried out or failed to be carried out by the job holder while at work.
- Ensure full compliance with the ISS HSSE Management System
Essential
- Minimum 10 to 12 years’ experience in Shipping and Offshore Industry preferably in the related field.
- Strong written and verbal communications skills with the ability to convey messages to others when English is not their first language
Desirable
We believe in building a diverse and high performing workforce, that works together to provide our customers with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training and expertise. We realize the value of our staff and know that your unique experiences, skills and passions will help you to build a rich and rewarding career in our dynamic industry.
- An imbedded awareness of the market.
- Enlightened business acumen and strong people management skills.
- Why Inchcape Shipping Services?
Our values are at the center of everything we do and the successful candidate will be expected to demonstrate and fully adopt these:
A diverse range of benefits, depending on your geographical location. Globally as a minimum you will receive:
- A retirement savings plan
- Life assurance
- Holiday starting at 22 days
- Healthcare
- Competitive salary
- Employee Assistance Programmed
- Career development and progression opportunities
- Values Award celebration events
- Team building days
Plus, much more!If you think that you have the right skills, knowledge and attitude to join our team, then we invite you to apply by simply clicking at the top of this advert!#ISSthebiggerpicture
Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation depending upon your geographical location.Inchcape is an Equal Employment Opportunity Employer and equality; diversity and inclusion are at the center of everything we do. We recognize that our customers, colleagues, contractors and other partners are central to our success and that we work in a diverse society. We acknowledge not only our legal, but also our moral responsibility to ensure all groups have equality of opportunity
In return, we will offer you:
Progress - we adopt new thinking and push for positive change in our industry.
The Power of People - we rely on the strength of local agent knowledge and relationships.
Global Perspective - we connect the world and see the bigger picture.
Click on Apply to know more.