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Job details:
Operation Manager – Design JD
Job Location: 1205, Lodha Supremus, Airforce Road,Kolshet, Thane 400607
Work Model: Onsite
Exp: 2 - 4 years of experience
Budget: Upto 9-10 LPA (basis fitment and exp)
Role Overview
We're looking for someone who can own everything inside the Design team, the people, processes, and rhythms that keep a 50+ member creative team healthy, utilized, and continuously growing. This is the operational backbone of the team: someone who always knows who's working on what, who's overloaded, who's available, who's due for a review, and who's joining or leaving—and ensures nothing falls through the cracks. If you enjoy bringing structure to creative environments and enabling teams to do their best work, this role is for you.
Key Responsibilities
Bandwidth & Resource Allocation
People Operations & HR Coordination
Performance & Growth
Process, Tools & Team Health
Requirements
Must-have
• 2–4 years in design operations, studio/team operations, program coordination, people operations, or a similar role, ideally in an agency, studio, or services environment.
• Demonstrated experience with resource/bandwidth planning or team coordination at 20+ people scale.
• Strong organizational skills, follow-through, and comfort owning recurring processes end-to-end.
• Excellent written and verbal communication; able to work with senior leadership, leads, and junior designers alike.
• Proficiency with productivity and resourcing tools (e.g., ClickUp, Sheets or similar resource planners, HRMS tools).
• High empathy, discretion, and sound judgment, you'll handle sensitive people matters.
Strongly preferred
• A formal education or working background in design (B.Des or hands-on design experience).
• We're looking for someone who understands the dynamics of creative teams. While a design background isn't mandatory, a strong appreciation of how designers work, what creative problem-solving demands, and why a designer's calendar shouldn't be managed like an accountant's is essential.
• Familiarity with design tools and workflows (Figma, design systems, research processes).
• Experience in a design agency or creative services firm.
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