YASH Technologies
Website:
yash.com
Job details:
YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.
At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.
We are looking for a Plex Helpdesk Associate to provide application support for the Plex ERP platform. The resource will be responsible for managing support tickets, troubleshooting user issues, supporting system configurations, and assisting with custom code updates and enhancements. If you find yourself suitable for this requirement, please share your updated resume on dipika.gaikwad@yash.com
Key Responsibilities
- Manage and resolve Plex ERP helpdesk tickets within defined SLAs.
- Provide Level 1 and Level 2 application support to business users.
- Troubleshoot issues related to Plex ERP modules, workflows, reports, and integrations.
- Analyze and resolve data, configuration, and process-related issues.
- Support custom code changes, enhancements, and bug fixes in the Plex environment.
- Work closely with business users to understand and address application issues.
- Perform testing and validation of system changes before deployment.
- Document issues, resolutions, and knowledge articles.
- Coordinate with development teams and vendors for complex issue resolution.
Required Skills
- Experience supporting Plex ERP / Plex Smart Manufacturing Platform.
- Hands-on experience in application support and ticket management.
- Understanding of ERP processes such as Manufacturing, Inventory, Procurement, Quality, and Supply Chain.
- Knowledge of SQL for troubleshooting and data analysis.
- Experience with customizations, reports, integrations, and code updates in Plex.
- Strong analytical, problem-solving, and communication skills.
Preferred Qualifications
- Experience in manufacturing industry environments.
- Familiarity with API integrations and data migration activities.
- Exposure to change management and release support processes.
Experience
- 2 to 5 years of experience in Plex ERP Support / Helpdesk.
- Ability to independently manage support tickets and minor enhancement requests
At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale.
Our Hyperlearning workplace is grounded upon four principles
- Flexible work arrangements, Free spirit, and emotional positivity
- Agile self-determination, trust, transparency, and open collaboration
- All Support needed for the realization of business goals,
- Stable employment with a great atmosphere and ethical corporate culture
Click on Apply to know more.