Zuci Systems
Website:
zucisystems.com
Job details:
Work Experience: 2 to 7 Years.
- Serve as a primary point of contact during the software implementation process for the customer.
- Capable of working on multiple projects and with multiple clients and/or partners.
- Complete implementation tasks and coordinate activities with the customer, trading partners and other implementation team members.
- Mostly focuses on mid-size to larger projects.
- Assist the customer with training and usage of the solution.
- Facilitate the EDI testing process.
- Assist the customer with the integration testing process, including understanding of integration functions and integration mapping changes.
- Configure software solution in order to meet customer business requirements.
- Verify that solution functionality is accurate and complete.
- Identify and communicate implementation issues and escalate to Implementation Manager and/or Project Manager (or appropriate parties).
- Follow the EDI Project Management Methodology on all projects
- Responsible for working with internal and external resources to drive the successful completion of a project.
- Prioritize tasks to meet customer expectations.
- Identify and communicate software and mapping issues to technology and mapping teams.
- Works directly with other Implementation Specialists, Mapping Specialists, and other resources on assigned projects to ensure EDI testing is complete and accurate
- Recognize and document issues or concerns uncovered during the implementation process in order to promote future problems from re-occurring
- Provide timely task updates to the on all assigned tasks and responsibilities to the assigned Project Manager or appropriate parties.
- Keep project tasks and other key information up-to-date
Requirements
- Experience performing and coordinating project tasks for software implementations with limited supervision.
- Proven ability to serve as a primary contact for a new customer implementation that includes all phases of project lifecycle: kickoff, configuration, testing, and production.
- Experience in working with high volume customers and/or tasks with proven ability to keep organized and multi-task.
- Prior experience in training customers on application software including conducting training webinars or one-on-one customer training sessions.
- Prior experience in configuring software applications, based on customer specifications
- Prior experience in testing software, or working with customers on testing processes
- Experience with Microsoft Office and Internet applications required
- General understanding of B2B, commerce, electronic data interchange (EDI), and supply chain processes required
- Familiarity with XML is preferred
- Experience with text editing and data mapping tools is preferred
- Experience with business systems such as QuickBooks, Sage, SAP, NetSuite, or Microsoft Dynamics is a plus
- Prior experience with TrueCommerce EDI products and services in an implementation role; or equivalent experience with or another B2B or EDI provider is desired.
- Experience with AI Tools such as Co-pilot or Claude desired
- Proven analytical, problem solving and troubleshooting skills
- Willingness to dedicate extra effort beyond standard working hours
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