Coforge
Website:
coforge.com
Job details:
Job Title: Senior Support Engineer - Pega
Skills: Pega CSSA, Production Support
Experience: 5-9 years
Location: Hyderabad
Notice Period: Immediate
We at Coforge are Hiring for Pega Tech Leads with the following skillset
Key Responsibilities:
- Provide L2/L3 support for business-critical Pega applications and ensure adherence to SLA commitments.
- Analyze, troubleshoot, and resolve complex production incidents and application issues.
- Create, configure, and extend Pega applications based on business requirements.
- Manage Pega rules, rulesets, and application versions following established governance standards.
- Leverage Enterprise Class Structure (ECS) for efficient rule reuse across applications and case types.
- Configure and maintain roles, access groups, privileges, and security controls.
- Manage data access, integrations, and information flow within Pega applications.
- Design and configure workflows, assignments, approvals, and business processes.
- Support responsive application design for multiple device types, including mobile platforms.
- Monitor application performance and identify opportunities for optimization and automation.
- Perform root cause analysis for recurring incidents and implement preventive solutions.
Required Technical Skills :
- Strong experience with Pega PRPC / Pega Platform
- Pega Application Development and Support
- Case Management and Workflow Configuration
- Enterprise Class Structure (ECS)
- Rules and Rulesets Management
- Data Pages and Data Modeling
- REST/SOAP Web Services & API Integration
- Security Configuration (Access Groups, Roles, Privileges)
- Production Support & Incident Management
- Performance Monitoring and Troubleshooting
- Pega Debugging Tools
- SQL and Database Fundamentals
- Application Deployment and Release Support
Soft Skills:
- Excellent verbal and written communication.
- Strong stakeholder management and customer support orientation.
- Ability to prioritize and manage multiple support activities simultaneously
- Strong analytical and problem-solving skills.
Interested candidates can share your resume to Khandavilli.P@coforge.com
Click on Apply to know more.
