Brillio
Website:
brillio.com
Job details:
Job Title: CSD Analyst – Order-to-Cash / Customer Service
Experience: 1–3 years
Location: Hyderabad
Employment Type: Permanent Role
About the Role
We are looking for a CSD Analyst to support transactional Order-to-Cash (OTC) and Customer Service Desk activities. The role involves managing customer inquiries, processing sales orders in SAP, coordinating with internal stakeholders, and ensuring accuracy, SLA adherence, and compliance with business processes.
Key Responsibilities
- Receive, acknowledge, document, and respond to customer inquiries.
- Coordinate with Sales, Planning, Logistics, Finance, Quality, and other internal teams.
- Create and process customer sales orders in SAP SD.
- Validate customer master data, pricing, material availability, and order completeness.
- Release orders according to defined guidelines and issue order confirmations.
- Process sample orders and coordinate required approvals.
- Process manual and automated third-party purchase orders.
- Monitor order blocks, exceptions, vendor confirmations, and order progress.
- Create Purchase Requisitions (PRs) where required.
- Process advance-payment orders and pre-payment invoices.
- Support Letter of Credit (LoC) and Documentary Collection transactions.
- Support customer invoicing activities.
- Log and manage customer complaints in SAP.
- Process order modifications, cancellations, and credit/debit memo requests.
- Follow up on backorders and delivery exceptions.
- Maintain accurate documentation and ensure timely closure of customer requests.
Required Skills
- SAP SD
- Order Management
- Customer Service
- OTC Process Knowledge
- MS Excel
- Written and verbal communication
- Problem-solving skills
- Ability to coordinate with multiple stakeholders
Key Performance Indicators
- Order Accuracy
- First Pass Yield
- Inquiry Response Time
- Order Processing TAT
- Invoice Accuracy
- Customer Satisfaction
- SLA Adherence
Experience
1–3 years of experience in Customer Service, OTC, Order Management, Supply Chain Operations, or a related field.
Click on Apply to know more.
