Donyati
Website:
donyati.com
Job details:
Oracle Fusion CX Consultant
Location: Remote (India)
Experience Level: Mid Senior
About the Role
We are looking for an experienced Oracle Fusion CX Consultant to lead implementation and support work for a customer engagement. You will work directly with business stakeholders to design, configure and deliver Oracle CX solutions across Sales and/or Service.
Key Responsibilities
- Gather business requirements and convert them into functional designs and configuration in Oracle Fusion CX
- Configure CX Sales (leads, opportunities, accounts, contacts, territories, forecasting, quotas) and/or CX Service (service requests, queues, assignment rules, SLAs, knowledge)
- Extend the application using Application Composer, Groovy scripting, and Visual Builder Studio (Redwood UX)
- Work on integrations with ERP and other systems using REST/SOAP APIs and Oracle Integration Cloud (OIC)
- Handle data migration using File-Based Data Import (FBDI) and import management
- Build reports and dashboards using OTBI and BI Publisher
- Manage roles, security and user setup
- Support testing (SIT, UAT), go-live, and post-go-live hypercare
- Prepare documentation: requirements, design documents, configuration workbooks, and training material
- Work with US-based team members and customers across time zones
Required Skills
- 8–10 years of IT experience, with 5+ years hands-on in Oracle Fusion CX (Sales and/or Service)
- At least 2 full-cycle Oracle Fusion CX implementations
- Strong experience with Application Composer, Groovy, and Visual Builder Studio
- Working knowledge of OIC, REST APIs, and FBDI
- Experience with OTBI / BI Publisher reporting
- Strong communication skills and experience in client-facing roles
Nice to Have
- Oracle Fusion CX Certified Implementation Professional (Sales or Service)
- Exposure to CPQ, Subscription Management, Field Service, or Eloqua
- Experience with Oracle Siebel or legacy CRM to Fusion CX migrations
Click on Apply to know more.