Clubside Tours and Travels Pvt Ltd
Website:
clubside.in
Job details:
Company Description Clubside Tours and Travels Pvt Ltd is a leading Destination Management Company with its registered office in Kolkata and branch offices in Darjeeling, Siliguri, Guwahati, Andaman, and Bhutan. The company designs exceptional travel experiences across West Bengal, Sikkim, Bhutan, Andaman, and the Northeast, offering everything from scenic journeys to immersive cultural tours. Services include organizing and operating cultural, wildlife, and special interest tours, as well as adventure activities such as trekking, rafting, riverside camping, and other value-added offerings. With deep regional and industry knowledge, Clubside has become one of the largest tour operators in the region. The company has received multiple national awards, including National Tourism Awards and the FICCI Travel and Excellence Award, recognizing its excellence as a domestic and adventure tour operator.
Role Description This is a full-time, on-site Operations Manager role based in Kolkata. The Operations Manager will oversee day-to-day tour and travel operations, ensuring seamless coordination between sales teams, branch offices, on-ground service providers, and customers. Responsibilities include planning and scheduling tours, managing logistics for transportation and accommodation, monitoring service quality, and resolving operational issues promptly. The role involves optimizing processes, maintaining cost efficiency, preparing operational reports, and ensuring compliance with company policies and industry regulations. The Operations Manager will also support vendor management, team supervision, training, and continuous improvement initiatives to enhance customer satisfaction and operational performance.
Qualifications
- Operational management and coordination skills, including experience in managing multi-location travel or tourism operations.
- Strong organizational and planning abilities, with proficiency in scheduling, logistics, and resource allocation.
- Vendor and stakeholder management skills, including negotiation, relationship building, and service quality monitoring.
- Customer service and communication skills, with the ability to handle queries, resolve issues, and maintain professional client interactions.
- Analytical and problem-solving skills, including familiarity with reporting, data analysis, and process improvement.
- Proficiency with common office and travel management software; comfort with digital tools for coordination and documentation.
- Relevant experience in the travel, tourism, or hospitality sector; prior experience in a supervisory or managerial role is preferred.
- Bachelor’s degree in Tourism Management, Business Administration, Hospitality, or a related field is advantageous.
- Ability to work on-site in Kolkata, manage time effectively, and lead teams in a fast-paced, customer-focused environment.
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