Website:
spartan.fitness
Job details:
Spartan Fitness is a premium fitness destination with an ambitious expansion roadmap. We are looking for an experienced Operations Manager to take complete ownership of the day-to-day operations of our large-format fitness facility in Hyderabad.
This is a senior, hands-on role for someone who has successfully managed a large gym, fitness centre, health club, or premium wellness facility. The ideal candidate will be comfortable managing large teams, multiple departments, high member volumes, facility operations, service standards, and business performance.
The person should be a strong operator and people leader who can bring structure, accountability, and consistency to a fast-paced fitness environment.
Key Responsibilities
Overall Operations
• Take complete ownership of the day-to-day operations and ensure smooth functioning of the facility.
•Establish and maintain high standards of service, cleanliness, hygiene, safety, discipline, and overall facility presentation.
• Develop and implement operational processes, SOPs, and systems to improve efficiency and consistency.
• Identify operational gaps and take timely corrective action.
Team & People Management
• Lead and manage large cross-functional teams across Fitness, Front Desk / Member Experience, Housekeeping, Kitchen / Support and other operational functions.
• Set clear responsibilities, KPIs, performance expectations, and accountability across teams.
• Drive team productivity, discipline, attendance, service quality, and employee engagement.
• Conduct regular team meetings and performance reviews and ensure continuous training and development.
Member Experience
• Own the overall member experience and ensure consistently high service standards.
• Monitor member feedback, complaints, escalations, and service issues and ensure timely resolution.
• Work closely with the Fitness and Member Experience teams to improve member engagement, satisfaction, and retention.
• Identify recurring issues and implement processes to prevent them.
Business & Performance
• Work closely with management to achieve membership, revenue, retention, and overall business objectives.
• Monitor key operational and commercial KPIs and identify areas for improvement.
• Support initiatives that improve member retention, engagement, referrals, and revenue.
• Prepare regular operational and performance reports for management.
Facility & Vendor Management
• Ensure all equipment, infrastructure, amenities, and operational areas are maintained to the required standards.
• Manage maintenance activities, vendors, service providers, and operational requirements.
• Ensure timely availability of supplies, equipment, and other resources required for smooth operations.
• Maintain appropriate systems for preventive maintenance, inventory, and facility-related activities.
Safety & Compliance
• Ensure adherence to all internal policies, safety standards, hygiene protocols, and operational procedures.
• Conduct regular facility checks and proactively identify operational and safety risks.
• Ensure appropriate emergency procedures and incident reporting mechanisms are in place.
Requirements
• 8–10 years of relevant experience, preferably in fitness, health clubs, hospitality, wellness, sports, or premium service businesses.
• Mandatory experience managing the operations of a large gym, fitness centre, health club, or similar large-scale facility.
• Proven experience managing large, multi-functional teams and multiple departments.
• Strong understanding of fitness centre operations, member experience, service standards, and facility management.
• Experience handling high member volumes and fast-paced, customer-facing operations.
• Strong leadership, people management, communication, and problem-solving skills.
• Strong commercial understanding with the ability to monitor and drive operational and business KPIs.
• Highly organised, hands-on, accountable, and comfortable taking complete ownership of operations.
• Ability to work independently and make sound decisions in a fast-paced environment.
Good to Have
• Prior experience with a premium or luxury fitness brand, large health club, or established fitness chain.
• Experience managing a facility with multiple revenue streams such as memberships, personal training, F&B, retail, or wellness services.
• Experience in opening, setting up, or scaling a new fitness facility.
• Strong exposure to member retention, customer experience, and revenue optimisation.
What We Offer
• The opportunity to lead operations for a premium, large-format fitness facility.
• A high-ownership role with significant responsibility and visibility with senior management.
• Opportunity to build strong teams, systems, and operational processes as Spartan Fitness continues to grow.
• Complimentary access to current and upcoming fitness centres, along with applicable employee benefits.
• Opportunity to grow with a fast-expanding fitness and wellness brand.
Click on Apply to know more.
