Ridhira Group - Building World's largest Wellness Communities
Website:
ridhira.com
Job details:
🚨 We’re Hiring | Operations Manager – Pan India
About Ode by Ridhira
Ode is one of India’s fast-growing premium consumer-services brands and the wellness arm of Ridhira Group, with 40+ outlets across airports, luxury hotels, premium malls and high-street locations.
We operate our centres like high-performance retail businesses, with a strong focus on unit economics, SOPs, revenue growth, operational excellence and exceptional guest experience.
💼 Position: Operations Manager – Pan India
📍 Location: Hyderabad | Pan India Travel
🏢 Department: Operations
💆 Industry: Salon / Beauty & Wellness (Kaya, VLCC, Oliva and similar brands with strong multi-outlet/regional operations experience)
⏳ Experience: 8–12+ Years
🎯 Role: Multi-Outlet Operations
🎯 Role Overview
We are looking for an experienced Operations Manager from the Salon / Beauty industry who has managed multiple outlets across India and has a proven track record in:
✅ Revenue growth & business performance
✅ Multi-outlet operations
✅ Outlet profitability & P&L
✅ Team productivity & performance
✅ Customer experience
✅ Operational excellence
The candidate will be responsible for driving the overall performance of multiple outlets, increasing revenue, improving profitability and ensuring consistent operational standards across locations.
🔑 Key Responsibilities
Revenue Growth & Business Performance
- Drive revenue growth across multiple outlets.
- Develop strategies to increase revenue, average bill value, customer frequency and membership sales.
- Improve performance of underperforming outlets through focused action plans.
- Drive upselling, cross-selling, packages and memberships.
- Monitor outlet-wise revenue, profitability and business KPIs.
- Identify new revenue-generation opportunities.
Multi-Outlet Operations
- Manage and oversee multiple salon outlets across Pan India.
- Conduct regular outlet visits and operational audits.
- Ensure adherence to SOPs, service standards and operational processes.
- Identify operational gaps and implement corrective actions.
- Ensure consistency in service quality and customer experience.
Team Management
- Lead Outlet Managers, Salon Managers, therapists/stylists and support teams.
- Set outlet-wise targets and monitor performance.
- Drive productivity, discipline and employee engagement.
- Identify training and manpower requirements.
- Develop strong outlet-level leadership teams.
Customer Experience
- Maintain high customer service standards across all outlets.
- Monitor customer feedback and complaints.
- Drive customer retention, repeat visits and membership growth.
Cost & Profitability
- Monitor outlet-level expenses and operational costs.
- Improve manpower productivity and resource utilization.
- Drive EBITDA and outlet profitability.
- Review outlet-wise P&L and identify margin improvement opportunities.
Expansion & New Outlet Launches
- Support new outlet launches across India.
- Lead manpower planning, recruitment, training and pre-opening activities.
- Establish operational SOPs for new locations.
- Ensure new outlets achieve operational readiness and revenue targets.
⭐ Who We’re Looking For
Mandatory:
- 8–12+ years of experience in the Salon / Beauty industry.
- Strong experience managing multiple salon outlets.
- Pan India / multi-city operations experience preferred.
- Proven track record in revenue growth and outlet performance improvement.
- Strong understanding of P&L, profitability, team productivity and customer retention.
- Willingness to travel extensively across India.
🚫 Candidates without substantial Salon / Beauty industry experience will not be preferred.
📩 Apply via LinkedIn Easy Apply
📧 anusha@ridhira.com
📱 +91 73866 88223
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