Website:
vanmohchitfunds.in
Job details:
Role SummaryThe Operations Manager is responsible for the end-to-end operational management of Vanmoh Chit Funds across the Head Office and all branches, along with monitoring of branch-level sales performance. Based at the Head Office, the role owns subscriber onboarding and documentation, chit group formation and auction administration, branch process standardization, regulatory and registrar compliance for operations, and service quality, while tracking branch sales targets and collections — working closely with sales, accounts, and compliance teams, and with branch operations staff, to ensure smooth, compliant, and customer-friendly chit fund operations across the network.
Key ResponsibilitiesBranch Operations Management
• Handle and monitor end-to-end operations of the Head Office and all branches, ensuring consistent processes, service standards, and turnaround times.
• Standardize and enforce operating procedures (SOPs) for subscriber onboarding, group formation, auctions, collections handling, and closures across all branches.
• Monitor branch-wise operational performance, service quality, and process adherence; drive corrective action where gaps are identified.
• Coordinate new branch setup, infrastructure readiness, and operational rollout for network expansion.
Chit Group & Subscriber Administration
• Oversee subscriber enrolment, KYC, and documentation processes across branches, ensuring accuracy and regulatory compliance.
• Ensure timely and accurate conduct of chit group auctions, prize disbursement processing, and group closure formalities.
• Maintain and monitor subscriber records, pass books, and group registers in coordination with branch teams.
• Resolve subscriber operational escalations and coordinate with branches and sales for timely closure.
Sales Monitoring
• Monitor branch-wise and consolidated sales performance across all verticals of Vanmoh Chit Funds against targets.
• Track new subscriber enrolment, group formation, and collections progress branch-wise, flagging shortfalls to management.
• Review branch sales MIS and pipeline reports, working with branch sales teams to identify gaps and corrective actions.
• Coordinate with the sales leadership to align operational readiness (documentation, group formation capacity, auction scheduling) with sales targets and campaigns.
Regulatory & Registrar Compliance (Operations)
• Ensure branch-level operational compliance with the Chit Funds Act, 1982, and applicable state chit fund rules.
• Coordinate registrar filings, statutory deposits, and documentation related to chit group registration and closure.
• Maintain audit-ready operational records and support internal, statutory, and registrar inspections/audits across branches.
• Partner with the compliance and legal teams to implement regulatory changes into branch operating procedures.
Process, Systems & Vendor Management
• Drive adoption and effective use of operations/CRM systems across branches, working with IT and the central team on system improvements.
• Manage relationships with operational vendors, such as printing, courier, and document management service providers.
• Identify process inefficiencies and lead initiatives to improve turnaround time, accuracy, and cost efficiency.
• Maintain business continuity and operational risk controls across branches, including cash handling and document security.
Cross-Functional Coordination & Reporting
• Coordinate closely with the Accounts function on collections, disbursements, and reconciliation matters affecting operations.
• Monitor sales performance and coordinate with the sales function on subscriber enrolment targets, group formation timelines, and customer experience.
• Prepare and present periodic operational MIS, branch performance dashboards, and process compliance reports to management.
• Flag operational risks, service gaps, or compliance concerns at any branch to management on a timely basis.
People & Training
• Supervise and guide branch operations staff across all locations, ensuring adherence to SOPs and internal controls.
• Train branch operations staff on process updates, documentation standards, and regulatory requirements.
• Support recruitment, onboarding, and capability-building of branch operations personnel in coordination with HR.
Key Result Areas (KRAs)• Consistency and quality of branch operations and adherence to SOPs across the network
• Accuracy and timeliness of subscriber onboarding, group formation, and auction administration
• Branch sales performance tracking and timely escalation of shortfalls against targets
• Regulatory and registrar compliance across all branch operations
• Audit readiness and closure of operational audit observations within timelines
• Turnaround time, service quality, and subscriber escalation resolution
Candidate RequirementsExperience & Qualifications
• 6–12 years of experience in operations roles, preferably within chit funds, NBFCs, or BFSI organizations with multi-branch exposure.
• Bachelor's degree in any discipline; MBA or postgraduate qualification in Operations Management preferred.
• Working knowledge of the Chit Funds Act, 1982 and related state regulations preferred.
• Proficiency in operations/CRM systems and MS Excel; comfort with process documentation and MIS tools.
Skills & Attributes
• Strong process orientation with attention to detail and documentation accuracy.
• Sound understanding of chit fund operations, regulatory requirements, and branch administration.
• Good coordination and communication skills to work across sales, accounts, compliance, and branch teams.
• High integrity and a compliance-first mindset, given the trust-based, regulated nature of chit fund business.
- • Ability to manage multi-branch teams, drive standardization, and work to reporting deadlines.
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