iResearch Services
Website:
iresearchservices.com
Job details:
Company Description iResearch Services is a global thought leadership agency that helps B2B brands stand out in rapidly changing markets through data-driven insight and strategy. The company specializes in cutting through information overload to create clear, actionable campaigns that position clients at the forefront of global conversations and emerging trends. iResearch Services partners with leading organizations such as Accenture, Philips, and Thomson Reuters, reflecting strong industry trust and credibility. Its work has been recognized with multiple awards, including People Leader of the Year at UK EXA 2022 and Best B2B Campaign at the International Content Marketing Awards 2021. The team is focused on enabling clients to lead conversations and make confident, evidence-based decisions.
Role Description The Operations Manager is a full-time role responsible for overseeing and optimizing day-to-day operational activities to support delivery of high-quality thought leadership campaigns and services. This hybrid position is based in the Pune District, with a combination of on-site work and some work-from-home flexibility. Key responsibilities include managing operational processes and workflows, coordinating cross-functional teams, and ensuring projects are delivered on time, within scope, and to required quality standards. The Operations Manager will monitor performance metrics, identify process improvements, and implement operational best practices to enhance efficiency and resource utilization. The role also involves collaborating with leadership on capacity planning, risk management, and continuous improvement initiatives, while maintaining clear communication with internal stakeholders.
Qualifications
- Candidates should possess strong operations management and process improvement skills, including experience with workflow optimization, resource planning, and performance monitoring.
- Candidates should possess project management capabilities, such as coordinating cross-functional teams, managing timelines and budgets, and overseeing project delivery in a service-oriented environment.
- Candidates should possess analytical and problem-solving skills, with the ability to interpret operational data, identify risks, and recommend actionable solutions.
- Candidates should possess communication and collaboration skills, including clear written and verbal communication, stakeholder management, and the ability to influence without formal authority.
- Candidates should possess leadership and people management skills, such as team coordination, mentoring, and supporting a culture of accountability and continuous improvement.
- Relevant experience in B2B services, marketing, research, or consulting operations is beneficial, along with familiarity with hybrid work environments and global client engagement.
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